Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management
Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realise their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
We are looking for a Senior Specialist, Product Management to contribute to the evolution of our Fraud and Loss Database product. This role is ideal for a product professional who thrives at the intersection of data, user experience, and customer impact, particularly in the payments and fraud ecosystem. This role will work closely with cross-functional teams to shape intuitive, data-driven solutions for issuers, acquirers, and merchants globally.
Key Responsibilities
User-Centric Design & Research
o Translate complex product requirements into intuitive user flows, wireframes, mock-ups, and prototypes.
o Conduct user persona research, interviews, and surveys to uncover actionable insights and drive product decisions.
Product Development & Collaboration
o Partner with engineering teams to clarify requirements, attend feature demos, and ensure alignment throughout the development lifecycle.
o Identify and implement best practices across regions to enhance customer engagement and operational efficiency.
Customer Communication & Enablement
o Create and review customer-facing documentation, announcements, and user guides to ensure clarity and consistency.
o Identify and drive process improvements to enhance data availability and usability for both internal and external stakeholders.
Stakeholder Engagement
o Build strong, collaborative relationships with internal teams and external partners to align on product goals and deliver value.
About You

• Strong understanding of Authorisation, Clearing, and Settlement processes, with the ability to interpret and explain data elements.
• Proven experience in Agile product management, including feature visualisation, writing, and elaboration.
• Background in the payments industry, with familiarity in ISO messaging standards.
• Excellent communication and influencing skills, with the ability to clearly articulate problem statements and opportunity areas.
• Deeply customer-focused, with a passion for designing intuitive and impactful user experiences.
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Skilled at translating complex requirements into simple, effective solutions.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required