Job Description

(Posting). Excellent knowledge on Technical and Solution Architecture is essential. Experience in creating SOW s and responding to RFP s Experience in service transition Experience in creating LLD/HLD documents Experience in operating & supporting EUC technologies in a large, multi-national enterprise Knowledge and experience of End User Computing devices(computers and peripherals), print and AV solutions Knowledge and experience of IT HAM processes and tools, hands & feet support(basic and premium) Knowledge of Active Directory/Azure, Microsoft Modern Workplace solutions, including Windows 10/11, Enterprise Mobility + Security, Intune and SCCM (Microsoft System Center Configuration Manager), Virtual Desktop Solutions (Citrix, AVD, VMware), Messaging & Collaboration suite (Microsoft &Google), Mobile Device Management and Enterprise cloud platforms. Experience in developing project timelines, budget planning and creating bill of materials from High Level Designs Minimum 10 years of experience in the IT industry, with at least 3 years at an Architect level. Strong communication and interpersonal skills. Must be comfortable engaging and working with senior management and stakeholders. Business acumen and ability to articulate impact of technical decisions to budgets and costs Excellent Documentation & Presentation Skills Excellent verbal and analytic skills including precise questioning, answering and negotiation with stakeholders (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Qualification B Tech Skill (Primary) DWP-FSS-Desk Side Services

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