Job Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We are seeking a highly skilled Senior Specialist Test Automation Engineer to join our team working on an advanced contact center copilot solution. You will be responsible for designing and implementing automated test frameworks and methodologies to ensure the quality, performance, and reliability of the system.
How will you make an impact?

• Design, develop, and maintain automation test scripts for end-to-end testing of the contact center copilot solution.
• Collaborate with developers and product managers to understand features and requirements, ensuring comprehensive test coverage.
• Identify test scenarios and implement automated testing strategies for both UI and backend services.
• Implement test automation frameworks using tools such as Selenium, Cypress, or similar.
• Integrate automated tests into the CI/CD pipeline to ensure early detection of issues.
• Conduct performance, stress, and load testing to ensure system stability under peak usage conditions.
• Write and execute test cases, scripts, plans, and procedures for both manual and automated testing.
• Perform API testing using tools such as Postman, or similar.
• Ensure high-quality test data is created and maintained for automated tests.
• Collaborate closely with cross-functional teams, including developers, business analysts, and support teams to identify and fix defects.
• Participate in test planning, estimation, and risk analysis activities.
• Track and report testing progress, bugs, and issues, ensuring timely resolution.
• Ensure compliance with QA best practices, processes, and methodologies.
• Stay updated on the latest trends and advancements in test automation technologies.
• Mentor junior team members and help drive continuous improvement in testing practices.

Have you got what it takes?

• BS or MS in Computer Science, Engineering, or related degree.
• 12+ years' experience in software test automation, with a focus on automated frameworks, tools, and methodologies.
• Strong knowledge of testing Microservices, ensuring end-to-end integration and system reliability.
• Design, develop, and maintain scalable test automation frameworks tailored to test contact center copilot solutions leveraging LLM technologies.
• Good understanding of testing design patterns and experience in implementing automated tests for REST APIs and service-based architectures.
• Automate testing for integrations with LLM tools, APIs, and third-party services, ensuring smooth operation and reliability within the system architecture.
• Develop automated tests for database structures and queries (SQL/NoSQL), focusing on validating data accuracy, consistency, and performance in high-volume environments.
• Leverage Redis for automated testing of caching mechanisms and validate query performance for scalable application behavior.
• Identify and resolve automation bottlenecks, optimizing test scripts, frameworks, and test execution performance.
• Conduct thorough automated unit testing, regression testing, and debugging to ensure system reliability, scalability, and adherence to business requirements.
• Utilize Git or similar version control systems to manage test scripts, coordinate test coverage with development, and enable collaboration across teams.
• Experience with Docker/Kubernetes for deploying test environments and validating containerized applications and services.
• Experience with cloud service providers like AWS, Google Cloud, Azure, with a focus on automated testing in cloud environments and tools.
• Experience with AWS tools such as Kafka, EKS, Kubernetes, and creating test scenarios for cloud-based microservices and messaging queues.
• Experience with Continuous Integration workflows and tooling, integrating automated tests into CI/CD pipelines to ensure early detection of defects.
• Stay updated with industry trends, emerging technologies, and best practices in test automation to drive innovation and efficiency within the QA team.

What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8762
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Skills Required