Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Senior Space Management Executive

Work Dynamics

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role Summary:

We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility, and support the UK Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. Customer Service is a key part of this role to ensure our business' customers receive outstanding support and all their needs are met.

What the job involves:

• Space Management

• Maintain the workspaces and its data in detail
• Liason with business units for any space related requirements
• Prepare business reports to help the client for decision making
• Ensure routing data update in tool as well as in physical records
• Ensure smooth transition of workspaces based on Business requirements

• Report Management

• Plan and maintain repository for all data / information
• Prepare business reports to help the client for decision making
• Suggest / Recommend changes or inputs required to enhance / optimize process
• Ensure routine update of database for future reference
• Support Community Host in case of necessity
• Should play a role of touchpoint for Employees community
• Gather requirements / requests and channel with respective functions
• Lead the requests end to end and ensure delivery with quality and within time limit
• Bring out the challenges quickly to respective leaders / forums for quick resolutions
• Site Operations Management
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Support other FM functions based on crisis as a cross function to balance eco system
• Liason with vendors for programs, events and ensure smooth execution
• 24/7 emergency call support and site attendance is required

• Risk Management

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conductAchieve Key Performance Indicators and Service Level Agreement

Sounds like you? To apply you must be able to demonstrate the following skills and experience:

Ideal Experience

• Passion for quality - has an eye for detail to make sure the best delivery of services
• Experience in facilities management, building, business or other related field.
• Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Other Personal Characteristics

• Strong communicator - Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible - able to adapt to rapidly changing situations
• Strongly goal-oriented - able to focus on meeting all performance targets
• Is a team player - able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site -Chennai, TN

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.