Job Description

Job Number: 34094

Position Title: Sr Customer Success Technologist

External Description:

We want a technically focused but strategically aware Data Management specialist who will work closely with the CSM team to evangelize, consult, train customers to realize value out of their investments in Informatica's products and help solve their Digital Transformation challenges. You will be part of Informatica's Customer Success Management (CSM) organization focusing on the Cloud-First Cloud-Native and Data 4.0 strategy. As part of this team, you would be engaging with CSMs and customers to build, manage, execute, and maintain Checkpoint Services offerings for customers.

Our Ideal Candidate

You're technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions. Whether it's an initial product evaluation, product demonstration, or addressing technical pain points during the customer's production adoption lifecycle you're willing to take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently.

As an influential and effective teacher, you are eager to share your knowledge and best practices and to develop and sustain an open line of communication with your supervisor and teammates. If your team members or customers are in remote locations, you are comfortable with travel to engage face-to-face.

Your Responsibilities

You'll serve as the owner of the technical agenda with responsibility for conducting Checkpoint Services offerings for customers - building tools/utilities that probes Informatica products, identify issues in design, development, and implementation phase of a typical customer implementation life cycle.

You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Adoption services and Professional services and have a seamless handoff for broader services engagements. You will also work with the Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica's success.

Other responsibilities include, but are not limited to the following:

• Respond promptly to customer questions with technical explanations of product features and capabilities.
• Serve as a technical coach to your colleagues in customer success team.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Compose and publish content such as external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.

Requirements & Qualifications

• Bachelor's Degree in Computer Engineering/Technology
• 8-10 years of experience in Informatica Data Governance (DG) and emerging tech products - EDC, Axon, DQ, IICS etc.
• Expert-level skills in Informatica DG implementation - Enterprise Data Catalog (EDC) and/or Axon
• Excellent written communication skills, experience of preparing proposals and responses to ITTs.
• Ability to communicate a technical message with business relevance to a non-technical audience as well as a technical audience
• Ability to work as part of a virtual team in delivering a proposal.
• Good understanding of Java/J2EE and webservices based solutions.
• Experience with AWS/Azure Cloud Ecosystem would be preferable.
• Scripting experience in Windows and UNIX flavors of operating system.
• Expert-level database skills in at least one major RDBMS (Oracle, SQL Server, DB2, Sybase, Teradata)
• Track record of accomplishment and effectiveness with handling customers and managing complex data management needs
• Strong technical and business awareness.
• Industry sector knowledge preferred.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Solutions Architect

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-PS1

Company Profile:

Where data is poised for greatness

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.

EEO Employer Verbiage:

We're driven by our values and we are passionate about building and delivering solutions that accelerate data innovations.

Perks and Benefits:

• Inclusion, diversity, equality and belonging (IDEB) - our commitment to fostering a culture that celebrates our unique differences
• Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Global recognition program for employees and leaders to reward and recognize each other
• Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
• Equity opportunities and a robust employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
• Referral Bonuses

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at , , , and .

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN