Job Description

About Company

Disney Media & Entertainment Distribution (DMED) brings together the Company's best-in-class product, technology, and commercialisation teams together into one global Organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DMED also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domestic broadcast and cable television networks.

Disney+ Hotstar is leading the way as the largest and smartest video platform in the country, reaching over 300 million users today. We have set a number of world records along the way - including for the highest concurrent viewership at 25.3 million during the ICC Cricket World Cup 2019. Disney+ Hotstar today is the one-stop destination for all your entertainment needs - from Live Sports, Indian and International Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, National Geographic and Disney+ Originals. We're looking for the brightest minds to build the future of TV with us.

About Team

The Application Solutions Support team provides solutions, operations and analytics support across engineering in Hotstar. Our key focus area is to find solutions, and support using proactive monitoring, alerting frameworks for better MTTD and MTTR. We build, develop and maintain tools and applications which gives better visibility of end-to-end data. The primary responsibilities of our team are Incident management, Problem management and Partner Management. They bridge the gap for better customer and partner experience while helping the main development teams to triage issues faster and even nip these issues early in the cycle.

Roles and Responsibilities:

• Work with B2B partners like Telco partners to integrate REST API and troubleshoot integration issues in various Hotstar environments - QA, Pre-production and Production AWS/cloud environment.
• Responsible for implementation of mission critical tools, dashboards and strengthening automation of manually intensive production steps where possible.
• Proactively monitor and manage production environments especially with Partner integrations by working closely with engineering and relevant stakeholders.
• Work with Engineering, Product Managers and Technical Program Managers to reduce their operational overhead of setup, analyzing and validating coupons/campaigns/configurations/subscriptions/payments/invoices in internal and external portals.
• Quickly responds to incident alerts and support calls. Identify issues, and coordinates with engineering teams that are critical to the event's resolution across geographies - India, Middle East Asia, Africa, SEA and countries wherever Hotstar launches in the future.
• Respond to customer support team with queries and possible solutions
• Establish strong communication channels with partners, vendors and customers.
• Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements
• Agility in operations (Incident management, Change management, Escalation handling, Problem management), development & data analytics

Experience:

• Bachelor's degree in CS or equivalent experience
• 4-6 year experience in operation and support.
• Experience in Scripting or familiarity with Java is mandatory
• Should have good analytical skills to triage issues from logs and database queries over SQL
• Experience with AWS infrastructure is a plus
• Experience in incident management, monitoring and troubleshooting

Our Values

- We are customer-obsessed

- We are audacious in vision and action

- We encourage honesty and open dialogue

- We respect everyone and every point of view

- We make objective and data-driven decisions

- We believe trust and accountability go hand-in-hand

- We invest in each other's growth

- We bring our A-game and nothing else

- We take charge and get it done

The Perks

- The glory. Almost too much responsibility.

- No dress code. Unlimited leave.

- A fun-life balance.

- A ticket on our rocket ship to the moon. ?YsEUR

Who we are as an employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Who we are as a company

We're Disney+ Hotstar. The go-to destination for over 300 million users for everything from Live Sports, Indian and International Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, National Geographic and Disney+ originals. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform that takes over the world wide web and the whole wide world.

To learn more about our team, check out the following blogs : https://careers.hotstar.com/