Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
In this role, you will:

• Monitor Testing/Production environment and applications and provide level 1/2 support to ensure high performance and availability.
• Knowledge of Incident management, problem management, root cause analysis, resolution and reporting.
• Experience working in Control-M/UNIX is mandatory and knowledge on Datastage/Peoplesoft will be added advantage.
• Involve in implementing global applications, distributed architecture, Run the Bank (RTB) or non-discretionary support as well as production support services
• Required to review the work and resolving audit issues
• Role requires capacity planning & batch benchmarking
• Identify system bottlenecks and opportunities to process improvements. Works to align best practices across production support team.
• Experience on JIRA, Confluence, Splunk, App Dynamics would be added advantage.
• Hands-on work to manage the BAU and Adhoc requests to recover services from Outage at the earliest, avoid recurrence of same Incident and ensure the production services health.
• Conduct in-depth root cause analysis of the incident and ensure fixes and procedures are put in place to avoid consistent re-occurrence of the issue.
• Work in an agile environment that requires reacting to changes within 3 week sprints
• Must have strong communication and interpersonal skills.
• Flexibility to provide production support on weekends on rotation basis, also should be willing to support in morning and second shift.

You’ll achieve more when you join HSBC. www.hsbc.com/careers


Requirements
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India