Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Meets the expectation of successful testing of patching of the infrastructure by carrying out post patching tests and confirms stability of the infrastructure. Meets expectations of internal customers through resolution of incidents assigned, meeting their needs and demonstrating the added value of service provided To support and maintain full functionality of equipment and applications Meets quality targets as assigned by IT Operations Management for Change, Service Levels and Problem Resolution times Identify and improve efficiency and potential improvements of Networks environment Communicating effectively with key business users regarding requirements Participate in the testing/piloting of new services/hardware Ensure compliance and be able to demonstrate adherence to internal controls, Telecoms Group Standards and Information Security Secondary Standards. Manage Problem and Incident resolution and subsequent MI, liaising with third parties & other IT OPERATIONS service lines to resolve or escalate incidents/service requests. Providing excellent customer support. Ensure that Network documentation is regularly maintained and used when required. Ensuring that standard ITIL processes are followed correctly and appropriately, e.g. Problem Management, Incident Management, Release Management, Change Management and Configuration Management. Implement ITIL best practice where applicable. Requirements To be successful in this role, you should meet the following requirements: Up to 4 years\' experience or a more experienced contact centre network administrator. Knowledge of Genesys / Verint / LANe Fax Infrastructure in contact centre environment is a must. Knowledge of recording environment is desirable Should possess ability to learn the post patching activities and should be In position to carry out the tests independently Overall understanding of Network services and the supporting infrastructure to be able to prioritise work load Good Understanding of Network hardware and Software and general IT Support principles Have sufficient knowledge of IT Operations understanding policy, processes, procedures and systems deployed. In depth knowledge of best practice within a support environment. Practical experience in one or more of the following disciplines : Contact Center infrastructure, Recording infrastructure, Trade floor telecommunication infrastructure. Voice Network Technologies, IP telephony solutions, Voice over IP Solutions, voice network troubleshooting and problem resolution. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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