Job Description

Company Description
Our Mission At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.


Your Career As an SRE Architect, you will be at the heart of the CDSS engineering process to build and support our software delivery model that empowers engineering teams to develop and deliver high-quality products quickly. We are focused on solving the hardest, most interesting challenges of developing and testing software at scale without sacrificing stability, quality, velocity, or code health. We are looking for candidates who share a passion for building, operating, and maintaining scalable infrastructure and services for our R&D and production infrastructure which enable and help developers develop, deliver, and operate quality software to customers quickly. Your Impact

• Customer obsession-Build a great customer experience for engineers using our services
• Collaboration with our partner teams to propose, architect, and implement transformational solutions for our Engineers
• Fostering a positive SRE culture that promotes frequent releases, high automation, and software reliability
• Work with stakeholders to drive scope definition, specifications, and architecture for services in our CI/CD pipeline that power our SaaS delivery model
• Communicating architectural and service design decisions to internal stakeholders
• Provide thought leadership, strategy, and lead innovation by exploring, investigating, recommending, benchmarking, and implementing technologies to improve product quality and velocity
• Develop self-service capabilities for platform components in the pipeline
• Review and modify CI/CD principles and service maturity iteratively and strive for continuous improvement
• Establish a consistent culture of monitoring and observability across the delivery pipeline to help get insights to help improve performance across the process and identify bottlenecks
• Collaborate with Dev/QA teams to solve/resolve/prevent production issues
• The driving root cause analysis and resolution
• Improve service availability and scalability through tuning, automation, tools, and process
• Analyze service performance, identify bottlenecks and provide measurable improvement plans
• Work with multi-functional security teams to integrate security in each stage of our pipeline
• Participate in monitoring system design, implementation, deployment and maintenance

Qualifications
Your Experience

• 5 + years of progressive work experience in the DevOps/SRE space having large-scale software development experience architecting, building, deploying, and maintaining customer-facing applications
• Previous experience working on a 24x7 cloud/SaaS operations/SRE or DevOps team
• Experience with at least one of the following tools Terraform, Ansible, Chef, Puppet
• CI/CD automation using Jenkins, Gerrit, CircleCI, GitLab, or similar
• Proficiency with analyzing and troubleshooting systems is a plus
• Proficiency with log monitoring, analytics, observability using solutions like ELK, Prometheus, Grafana
• Scripting using Python, Go, or other a plus
• NGINX or similar load balancer – Installation, Configuration, and management
• Linux (ssh, including bash/shell scripting)
• Experience with on-call (SRE style) rotation, both as a member and as an Architect who has improved the processes themselves
• Participate in product discussions, influence the roadmap and take ownership and responsibility for new projects to make them happen

Outcomes

• Improve MTTR and MTBF metrics for developer infrastructure
• Contribute towards achieving an SRE index of 8.5 by implementing necessary tooling to monitor and protect internal infrastructure

Additional Information
The Team Serious mission, fun culture; We’re not your ordinary Information Security team. We’re a diverse group of security professionals that embraces challenging the status quo in order to protect Palo Alto Networks and our customers. They say it’s the people you work with that make you want to go to work and it’s true here; we love our work. You’ll be driving innovation on the Information Security team of the fastest-growing high-tech cybersecurity company. Join the brightest minds in technology, and our global teams who are on the front line of defense against cyberattacks. We’re joined by one mission – but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team that feels excitement at the prospect of a challenge and feels a thrill every time we beat the bad guys. We hope to meet you soon! Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website. Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.