Job Description

Company Description
Discover the Unexpected Experian is the world\xe2\x80\x99s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We\xe2\x80\x99re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we\xe2\x80\x99ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish \xe2\x80\x93 and we\xe2\x80\x99re not done. Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We\xe2\x80\x99re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific\'s culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We\xe2\x80\x99re committed to fostering a strong sense of belonging and a place where you can bring your true self to work. Our uniqueness is that we truly value yours. We\xe2\x80\x99re an award winning organisation due to our strong people first focus. This includes Top Employer\xe2\x84\xa2 and Great Place To Work\xe2\x84\xa2 accreditations. Learn more at www.experianplc.com


The Service Now Developer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. The ServiceNow Developer will have both technical and creative design input to develop, configure and maintain these applications so they are the best they can possibly be. This is the perfect opportunity for you if you are interested in developing your skillset and growing quickly on the ServiceNow platform. The primary purpose of this role is carry out development within ServiceNow to a very high level We\'re looking for someone with experience developing on the ServiceNow platform using the ServiceNow system. Certifications such as ServiceNow Fundamentals/admin and ServiceNow scripting is essential and other ServiceNow certifications are desirable. You\'ll have a good fundamental knowledge of other technologies such as networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting and network devices and will be acquainted with various IT infrastructure technologies, but you do not need to have specifically deep knowledge in one area. This is a great role for an ambitious individual looking to expand their career within a market leading, truly global organisation who are investing in technology and investing in the ongoing development of our colleagues in order for us to continue to be the leaders in our field. Key responsibilities:

• Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes.

• Develops creative design patterns and architectural frameworks to maximize the reuse of custom code.
• Hands-on design, development and deployment experience with the Service-now platform
• Use of scripting tools and Service Now functionality where required.
  Act as a support contact for the business.
• Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents.
• Working within an Agile framework to deliver high quality development to our userbase.

• Provide training to business and application owners when required.
• Contribute to strategy of the global ServiceNow strategy.
• Develops clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
• Creates system documentation/playbook(s) and serves as a lead technical reviewer and contributor in design and code reviews.
• Support the ServiceNow centre of excellence by monitoring standards and governance and promoting update sets through our production stack.

• Create and maintain reports and dashboards as required.
• Performs system and integration testing.
• Service now implementation experience in ITSM and ITOM modules.
• Assists the product team and business owners in finding creative ways to solve business problems and make them more effective.
• Works with the product team to refine end-user stories before development begins.

• Answers technical and configuration questions.
• Coordinates and solves complex technical data and transformation issues.
• Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
• Utilizes Performance Analytics to collect historical data and develop trend reporting.

Qualifications

• 
  6+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, client scripts, server scripts, and UI policies.
• 6+ years scripting within ServiceNow, with strong skills in the following languages: using Glide and Jelly Scripting, Java Script, HTML, XLM, AJAX, CSS, JSON, AngularJS.

• Bachelor\xe2\x80\x99s degree in Computer Science, Information Services, or related field preferred.
• ServiceNow System Administration certification and/or ServiceNow Application Development certification required.
• Experience configuring MID Servers.
• Solid knowledge of how to architect the extension of ServiceNow data structures to create applications.
• 5+ years working within ServiceNow ITSM, Service Catalog, Service Portal, and Customer Service Management areas.

• 5+ years of experience in Agile/Scrum development environments.
• Experience with Integrations of 3rd party tools using (web services, REST, email, MID, etc\xe2\x80\xa6).
• Experience in CMDB, Discovery and integration with other external modules.
• Experience with both ITAM and ITOM Modules

Additional Information
Our uniqueness is that we truly value yours. From India, across Asia to Japan and down to Australia, our 1800 people are what make our business special. Experian\'s culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, volunteering... That\'s why we\'re an award winning organisation for our people-first practices, something we\xe2\x80\x99re very proud of.
Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here