Senior Restaurant Captain
Year Chennai, Tamil Nadu, India
Job Description
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Key Responsibilities:
- Leadership and Supervision:
- Lead and supervise the front-of-house team, including hosts, servers, and bussers.
- Provide training, guidance, and support to ensure staff performance meets high standards.
- Conduct regular briefings to communicate daily specials, promotions, and service expectations.
- Guest Service:
- Ensure an outstanding dining experience by maintaining a high level of service quality.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Monitor guest satisfaction and take proactive steps to enhance the dining experience.
- Operational Management:
- Oversee table assignments and reservations to optimize seating and service efficiency.
- Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
- Assist in managing inventory levels, including ordering supplies and conducting stock checks.
- Quality Control:
- Maintain cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
- Conduct regular inspections to ensure all service equipment is in excellent working condition.
- Uphold restaurant policies and procedures, ensuring all staff adhere to standards.
- Financial Responsibilities:
- Assist in managing daily cash handling procedures, including end-of-day reconciliation.
- Monitor and control labor costs by scheduling staff efficiently and managing overtime.
- Support the management team in achieving sales targets and controlling expenses.
- Team Collaboration:
- Foster a positive and collaborative work environment, promoting teamwork and open communication.
- Participate in regular staff meetings and contribute to team development initiatives.
- Collaborate with other departments to enhance overall restaurant performance.
- High school diploma or equivalent; a degree in hospitality management or related field is preferred.
- Minimum of 3-5 years of experience in a supervisory role within the restaurant industry.
- Strong leadership and interpersonal skills with the ability to motivate and manage a team.
- Excellent communication skills, both verbal and written.
- Exceptional customer service skills and a passion for hospitality.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in using restaurant management software and POS systems.
- Knowledge of health and safety regulations and compliance requirements.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts
- Opportunities for career advancement
- Professional development and training programs
- Food provided
- Provident Fund
- Day shift
- Rotational shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3295951
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear