Job Description

Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Senior Representative, Business Operation
Location: Bangalore
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Shift Timings: 24x5 shifts (Rotational Shift post training)
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Key Responsibilities:

• Ensure all assigned tasks and responsibilities are completed within prescribed SLA parameters.
• Work effectively on CRM applications to manage and track deliverables.
• Respond to internal and external customer inquiries via email and chat, ensuring timely follow-up.
• Actively participate in team meetings, coordinating and collaborating with colleagues.
• Assist co-workers and share business updates, fostering a collaborative team environment.
• Be flexible to work across time zones, timelines, and extended hours as required.

Essential Requirements:

• Strong communication skills (oral and written).
• Quick learner with a positive attitude.
• Team players with the ability to work efficiently in a collaborative environment.
• Graduate (non-technical) with 0.9 1 year of work experience.
• Flexibility of working in shifts

Mandatory Skills:

• Decent Communication skill (Oral & Written)
• Quick Learner / Attitude
• Efficient / Proactive / Flexibility
• Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates.
• Skilled in maintaining accurate records and completing end to end processes.
• Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.
• Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)
• Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.
• Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.

Experience:

• Total Exp: 1-2 Years
• Rel Exp: 0.9 years

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required