Job Description

: We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Mumbai. Accepting digital applications for your protection and the protection of our employees: Apply online today

: We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Mumbai. Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. This role would be 'Work From Home'. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You'll be Doing Providing value add to the Client Operations teams at TTEC Ahmedabad through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders. As a Senior Reporting Analyst, You'll Enjoy: Fun, talented and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yes all the competitive pay and benefits you'd expect On a typical day, you'll Deliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system Maintain database records and performing routine audits of data validating proper site, client, and project relationships Provide ad-hoc reporting support to stakeholders Build and develop reports both proactively and in response to business need to improve operational efficiencies Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level Why You What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Experience in reporting (operations and financial) is preferred Experience with Reporting is required 5+ years call center or outsourcing experience Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred Ability to deliver high-quality results, on time and on target Ability to work cooperatively with stakeholders and team member to resolve the issues on hand Enjoy the excitement of a dynamic environment Exemplary communication skills to include written, verbal skills and superior listening skills Bachelor's degree in a business-related field or equivalent preferred Advanced skill in Excel and other MS Office applications Must be able to work in a flexible shift Apply Today: Click on the Apply Now button. You've applied, now what After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).