Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

WHAT YOU\'LL DO

We are looking for a Senior Release Manager for one of our strategic customer accounts.

The Role:

As a Senior Release Manager, you are part of an SAP Technology expert team who are the primary SPOCs and E2E responsible for all customer SAP landscapes. You are supporting the Head of Technical Service Management and your colleagues in landscape management, focusing on the planning, coordination and execution of business go-lives and software releases.

WHAT YOU BRING:

• Fundamental knowledge about SAP NetWeaver and non-NetWeaver based systems.
• High-level SAP Application know-how. This is needed to understand the criticality and business impact of the upcoming releases.
• Solid experience in planning, coordination, and integration of SAP solutions in complex SAP landscape environments.
• High-level knowledge of the SAP technology stack: NetWeaver, database, operating system (Linux, HANA, ASE) and how they work together.
• Experience with hyperscalers (Azure / AWS) and their virtualization technologies.
• Understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc.

• Experience with project planning, coordination, reporting and execution.
• Lead planning discussions, drive activities as per schedule and act as the escalation point for critical issues.
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during cutover / business go-live and hypercare phase.
• You make sure the releases run smoothly by proactively identifying issues before they impact the timeline or scope. When issues do arise, you collaborate closely with the customer and all relevant teams to solve them as quickly as possible.
• Work as trusted advisor representing SAP ECS in customer/partner/consulting discussions
• Support the Cloud Advisory Architect (CAA) to identify customer future requirements
• Work as feedback channel for customers in SAP ECS, providing improvement inputs to ECS cross delivery units (SE, Productization, Scalable Units)
• Support Engagement Lead and Project Lead in delivering customer services.
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction.
• This is very much a customer-facing role. You will be working closely with customer technical experts

. * New software releases are usually applied outside of standard business hours. You may be required to work on weekends/off hours during releases, critical customer escalations or go-lives. Flexibility is must.

• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and guide junior members of the team

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• A bachelor\'s degree in computer science, Engineering, Information Management, or related field.
• Any Project management certifications (PMA, PMP, Prince2) are a big plus.
• Familiarity with software planning tools (e.g., SAP Ruums, MS Project, Jira etc.) is important.
• Familiarity with industry standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) - certifications in any of these topics are a big plus
• Excellent written, verbal communication and presentation skills in English: Ability to explain technical topics to non-technical audience with clarity and confidence
• Customer centric mindset: Focus on highest service quality standards, customer success and achieving results.
• Team player: Ability to work effectively in international and virtual teams. Your colleagues will be based around the world: Europe, South Africa, Brazil, and India.
• Strong focus on quality, customer success and driven by results
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Good analytical and solution-oriented thinking
• Having project management experience is a plus.

Work Experience

Minimum of 5 years SAP experience, preferably in an SAP support / consulting environment.

LANGUAGE SKILLS

• English (advanced/fluent written & spoken). You will mostly communicate in English with other Teams and the customer.
• Additional languages like German, Spanish, Portuguese or Hindi are a plus but not mandatory

LOCATION

India (Bengaluru (Bangalore))

#SAPECSCareers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 373684 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 373684

Posted Date: Sep 21, 2023

Work Area: Information Technology

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Pune, IN, 411013

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The key to SAP\'s success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We\'re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

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At SAP, innovation is more than just developing top-notch software - it\'s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers\' business and building systems that provide a foundation for growth and innovation. We know this doesn\'t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP\'s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

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