Senior Quality Assurance Administrator
Job Description
In this role, you will:
Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
Assist in development and design of product specific databases
Review and score work
Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
Monitor quality assurance programs and processes to identify gaps and risk assessment
Design and conduct training for as needed
Provide coaching to staff and track performance expectations and results
Make final scoring decisions on disputes which impact quality results
Interact with staff and business partners to promote team work and departmental effectiveness
Required Qualifications, US:
4 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications, International:
Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking
Skills Required
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Job Detail
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Job IdJD2901898
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad/ Secunderabad (Andhra Pradesh),
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EducationNot mentioned
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Experience4 to 7 Years