Job Description

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Essential Job Functions

• Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution application objectives are met.
• Interprets demand forecasts and planning; works with senior team members to provide high quality specifications for complete end-to-end project delivery. Addresses issues and recommends adjustments.
• Oversees account specific application problems and the prioritization of work requests.
• Maintains records of expenditures to ensure that they align with strategies and do not exceed approved budgets. Identifies, researches and escalates issues related to budgetary compliance in relation to expenditures.
• Interfaces with senior team members in facilitating communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
• Works with account management teams and application delivery resources to identify and develop solution opportunities and initiate appropriate implementation of customer solutions.
• Identifies application improvements to increase customer and stakeholder satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
• Ensures delivery of projects meet client and company expectations and needs. Leverages operating models to ensure that appropriate resources are available to meet client needs.
• Provides leadership and work guidance to less experienced personnel.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Six or more years of support services or project or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems
• Experience working with computer systems and their use

• Good project management skills
• Good analytical and problem solving skills
• Good interpersonal skills to interact with customers and team members
• Good leadership and organizational skills
• Good communication skills
• Accounting skills
• Ability to work independently and as part of a team
• Willingness to travel

• Office environment