Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.
Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Chennai, Bangalore, and Pune.
Position Summary: We are looking for a Senior Associate, Product Management to join our Collector Platform team in Chennai. This product person will become an expert in business workflows, prioritize key features, scope MVPs, ensure value delivery with each iteration, and execute initiatives that prepare the platform for athenahealth's future growth. This role requires a solid understanding of the WHY, WHAT, and HOW; the ability to independently manage and execute with the team; and the skill to handle priorities and risks around deliverables. The Product Manager drives impact by mastering business workflows, scoping MVPs, and ensuring continual value delivery with each iteration.
Team: One of the core business divisions at athenahealth is Revenue Cycle Management (RCM), known as 'Collector' in Chennai. Teams in this space manage various aspects of healthcare financial processes and help customers achieve their revenue goals. Thanks to athenahealth's unique business architecture for RCM, the Collector Platform team is at the center of Collector's future success. By developing core capabilities that drive and optimize workflows--and by keeping the customer's work environment organized and transparent--the Collector Platform product suite directly impacts both athenahealth's efficiency and customer outcomes.
Job Responsibilities:

• Serve as the primary Product Management representative within scrum teams; independently manage ceremonies, backlog grooming, and iterative planning.
• Lead preparation, execution, and analysis of alpha and beta pilots, ensuring lessons learned are shared. Coach peers to build team capability.
• Perform win/loss analysis to support strategic reprioritization and sharpen focus on market and customer success factors.
• Resolve client escalations by synthesizing stakeholder feedback, identifying workflow gaps, and creating actionable backlog items to prevent recurring issues.
• Communicate proactively and clearly across cross-functional teams, anticipating impacts and adapting to changes.
• Demonstrate motivation and commitment to both team and organizational success, with a passion for healthcare and customer empathy.
• Balance attention to detail with flexibility in a fast-paced, evolving technical and business environment, supporting collaborative team goals.

Typical Qualifications:

• Bachelor's degree or equivalent experience in Product Management
• 5 to 7 years of product management experience
• Prior experience managing one or more products is required
• Experience in healthcare or healthcare interoperability (integrations/HL7/CCDs/Interface Engines) is a plus
• Strong technical understanding of product development (e.g., microservices architecture, SaaS products, micro front-ends)
• Familiarity with product management best practices, including Agile development
• Excellent verbal and written communication skills

About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients -- powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers

Skills Required