Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Principal responsibilities :

Help define and drive the future of HSBC\xe2\x80\x99s digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what\xe2\x80\x99s possible. Provide a clear vision of the future of UX for the services.

• Oversee quality of design solutions as they related to UX and Interaction Design.
• Elevate and strengthen UX Design as a practice.
• Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
• Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
• Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces
• Defining interaction models, user task flows, and UI (user interface) specifications
• Identify design problems and devise elegant solutions
• Make strategic design and user-experience decisions related to core and new functions and features
• Enhance HSBC\xe2\x80\x99s overall customer experience to create positive impact on people\xe2\x80\x99s perception of the brand
• Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
• Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
• Be the voice of the customer to build a customer experience driven culture
• Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs
• Devise and prioritize functions and features for the product
• Operational Effectiveness & Control [COMPLETE 3-4 AREAS]
• Establish and maintain UX guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work
• Mentor and grow UX designers to lessen reliance on external vendors
• Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
• Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
• Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
• Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity.

Requirements

Requirements

• 6-7 years of experience in UX and Digital Design
• Manage resources to achieve business targets / objectives
• Analyse problems and propose solutions beyond initial objectives or requirements
• Challenge requirements and thinking

You\xe2\x80\x99ll achieve more when you join HSBC :

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development Centre***

HSBC