Senior Process Associate | 3 To 5 Years | Kolkata

Year Kolkata, West Bengal, India

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Manage the client engagement.
Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.
Respond to client\xe2\x80\x99s queries & escalations accurately (via phone, live chat, email and case management system).
Experience in call handling and HR case management tool.
Organize knowledge sharing sessions both within the team and cross teams.

Primary Skill

Process, maintain & administer HR transactions & provide support (e.g. Benefit and Absence management, Basic US legislation leave of Absense( STD, LTD, FMLA etc) & Disabilty ,HRIS, US benefits, payroll, Employee Life cycle Workforce administration, case management, HR helpdesk, Remuneration, Compensation etc.).
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool.

Secondary Skill

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