Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.





The Role:

The Senior Portfolio Manager, CO Offerings, Industry Verticals is a key position within the Customer Outcomes organization responsible for setting the standard for excellence. Specifically, as they relate to how our customer will be successful with our Telecommunications products on the Now Platform, through innovation, creative thinking, and the delivery of leading practice assets and service offerings, you will be a driving factor in the Go To Market strategy for the Industry Verticals Solutions, especially in the area of Telecommunications.

This requires a highly focused and structured individual with vision who can instigate and drive change across various parts of the organization and beyond.

What you get to do in this role:

• You are responsible for the creation, publication, and maintenance of ServiceNow's leading practice assets, such as workshop materials, use cases, reference material, and starter kits within the Telecommunications portfolio.
• Translate the various Now Platform features and capabilities into outcomes and value that help drive successful engagement with our customers
• Identify and quantify services demand from our customers within the realm of Telecommunications to build an effective service offering strategy and portfolio.
• Engage in strategic internal process improvement initiative to enhance the efficiency and effectiveness of the teams, and the Industry Vertical, portfolio management processes.
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency across all our products and offerings.
• Collaborate and liaise extensively with the other organizational functions, such as Sales, Product, Training, and others that operate in the Industry Vertical area to ensure a consistent customer journey.
• Liaise with the Product Line Business Unit to ensure the product vision is translated into leading practices and alignment is created with the portfolio strategy that you own.
• Enable delivery teams, services sales teams, and partner managers on new and updated leading practices and service offerings.
• Translate technology and products into outcomes and value that help drive successful engagement with our customers.
• Keep track of ongoing Customer Outcomes engagements within the Industry Vertical area to review the effectiveness of the portfolio of assets and service offerings.
• Assist in strategic customer meetings providing deep subject matter expertise.
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements.

Qualifications

In order to be successful in this role, we need someone who has:

• 4+ years of experience implementing solutions on the Now Platform, of which at least 2 in an architecture capacity.
• Proficiency with, and understanding of, the majority of features available on the Now Platform. Specifically, as they relate to our Telecommunication Solutions.
• Extensive experience of workflow systems (ServiceNow preferred and another industry recognized system) understanding of the issues and imperatives driving digital transformation across industry.
• Understanding of Telecommunications industry standards, concepts, processes, and terminology.
• Digital transformation experience (Business Case, Road mapping, Program Definition, Planning and Governance), either as a customer or partner - everything from different project delivery methodologies to the minutiae of day-to-day meetings with stakeholders.
• Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
• Strong negotiation skills to be able to represent the Customer Outcomes perspective with a diverse group of stakeholders within the company, while driving to a common business outcome.
• Experience in a Professional Services environment engaging with executive stakeholders, architects, and extended program teams.
• Self-starter and disciplined
• Ability to learn technology quickly, through instruction and self-training
• Ability to be flexible to work in an international, fast-growing environment
• Ability to travel up to 10% of the time

Qualifications

In order to be successful in this role, we need someone who has:

• 4+ years of experience implementing solutions on the Now Platform, of which at least 2 in an architecture capacity.
• Proficiency with, and understanding of, the majority of features available on the Now Platform. Specifically, as they relate to our Telecommunication Solutions.
• Extensive experience of workflow systems (ServiceNow preferred and another industry recognized system) understanding of the issues and imperatives driving digital transformation across industry.
• Understanding of Telecommunications industry standards, concepts, processes, and terminology.
• Digital transformation experience (Business Case, Road mapping, Program Definition, Planning and Governance), either as a customer or partner - everything from different project delivery methodologies to the minutiae of day-to-day meetings with stakeholders.
• Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
• Strong negotiation skills to be able to represent the Customer Outcomes perspective with a diverse group of stakeholders within the company, while driving to a common business outcome.
• Experience in a Professional Services environment engaging with executive stakeholders, architects, and extended program teams.
• Self-starter and disciplined
• Ability to learn technology quickly, through instruction and self-training
• Ability to be flexible to work in an international, fast-growing environment
• Ability to travel up to 10% of the time

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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