Job Description

• 
  Business Development, SLA, Business Analyst

• 
  BE/BTech, MCA - Master of Computer Applications, BCom - Bachelor of Commerce

• 
  Bangalore

• 
  Full Time

Experience
12.0 - 15.0 years



Offered Salary
1,500,000.00 - 4,500,000.00



Notice Period
Not Disclosed

Senior Partner Relationship Manger , APAC , who will be a part of the India Leadership team and will have functional reporting to the MD, APAC.
Responsibilities

• Business Development/Opportunities for Program Expansion \xe2\x80\x93 ongoing evaluation and prioritization of program expansion opportunities;
• Continuous Improvement \xe2\x80\x93 use experience, data and analytics to drive improvements in program process, utilization and satisfaction;
• Thought Leadership \xe2\x80\x93 through regular communications and executive client presentations, bring current trends, data/analysis and subject matter expertise to advancing overall approach to MSP solutions.
• Implementation & Program Go-Live \xe2\x80\x93 partner implementation resources to ensure effective implementation planning, project milestone management, account management installation, and client communication.
• Day-to-Day Operations \xe2\x80\x93 ensure SLA/KPI compliance is met at all levels;
• Supplier/Vendor Management \xe2\x80\x93 supplier rationalization and optimization;
• Client Relationship & Satisfaction Management \xe2\x80\x93 develop and maintain exceptional business relationships with key client stakeholders and sponsors;
• Project Management \xe2\x80\x93 overall responsibility for management and implementation of program/project modifications and enhancements;
• Billing, Reporting & Analytics \xe2\x80\x93 ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests).
• Personnel management - day-to-day responsibilities, team dynamics, annual goals, performance management, career development, mentorship, etc.;
• Communication \xe2\x80\x93 delivery of relevant corporate, client and team communications;
• Issue Resolution \xe2\x80\x93 ongoing management and resolution of any program/team/personnel issues.
• Responsibility of ensuring that annual program financial objectives are met.
• This involves having a complete understanding of all components of the program P&L (headcount, spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.

Skills and Experience required.

• Experience managing Information Technology MSP or working in an MSP organization
• 12-15 years MSP experience preferred
• Financial management concepts
• Effective communication methods
• Managed Service Programs / MSP
• Vendor Management Systems / VMS
• Problem solving techniques
• Thought Leadership

Required Knowledge, Skills, and Abilities

• 
  Business Development
  
  SLA
  
  Business Analyst

Education + Experience

• 
  BE/BTech
  
  MCA - Master of Computer Applications
  
  BCom - Bachelor of Commerce