Job Description

We are looking for Senior Order Management & Billing Specialist to join our Billing team in Noida. This is an amazing opportunity to work in Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and supporting administrative and organizational activities to assist the team in providing a superior client experience.

About You \xe2\x80\x93 experience, education, skills, and accomplishments

Must have 4-6 years of experience for Senior Order Management & Billing Specialist in Billing domain

Thorough knowledge of Order to Cash cycle

B. Com Graduate (preferred) with min 50% marks throughout education

It would be great if you also had . . .

Basic Excel knowledge

Strong client orientation

Analytical Skills & attention to detail

Time Management & ability to work well under pressure and deliver to agreed timelines.

An ability to work in a complex and dynamic international environment

Self-motivation and a strong team ethic

Initiative and flexibility

Excellent written & verbal communication skills

What will you be doing in this role?

Ensure all documentation is dealt with effectively, checked for correctness and receipt acknowledged.

Internal handling of complex client requests (manual input tasks)

To carry out any other reasonable administration requests made by the team

Ensure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely manner

Expert in complexities relating to specific areas of Billing/E-Billing. Automate by implementing reconciliations process on every step to ensure no revenue leakages

Achieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queries on as is basis

Maintain best practices in the team

The ability to comply with all procedures without adding increased risk whilst maintaining a high-quality service

Continued development of relationships with clients & internal contacts

Provide support on business initiatives to improve quality of service to meet company objectives

Performance trend analysis and reporting

Preparation of Allocation for work

Responsible for the creation and maintenance of process manuals/SOPs

About the Team

Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle. The team consists of approx. 35-40 employees and is reporting to the Manager/Senior Manager

Hours of Work

This is the permanent role

We are working as per the process/client requirement, with shift timings spread between 9 AM to 9 PM - flexible (45 hours a week)

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate