Job Description

Sr. Operations Manager PFSS (Patient Facing Shared Services) R1 RCM India is proud to be recognized amongst India\'s Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to \'make healthcare simpler\' and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Position Summary: Senior Operations Manager need to meet and exceed business objectives ensuring consistent achievement of all operational and financial KPIs. Required to manage multiple sites to deliver an outstanding \'Customer Experience\'. Manage, inspire and motivate a number of Operation Managers and other direct and indirect supervisors to ensure operational excellence, high employee engagement and service improvement is achieved. Key duties & Responsibilities: Establishes and implements short- and long-range organizational goals objectives, strategic plans, policies, and operating procedures monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. Manage people managers at Senior -OPS level, Span Control 300-400. Daily/Weekly/Monthly SLA Performance Management of multiple sites. Calibrate with India/US/PH Partners, RCA & prepping POA. Communicating expectation clearly and setting a timeline for achieving goals. Assigning responsibilities. Accountable for actions and decisions. Developing frontline managers, Weekly, Monthly reviews with internal and external counterparts. Managing Business updates and publishing required dashboards Qualification : Graduate in Any Stream Experience: 2-5 years as a Senior Manager Skills: Strategic thinking and planning skills Excellent analytical and communication skills Should be able to handle big team (HC 500-800) Excellent MS Office Skills Logical decisions as part of efficient problem-solving in their role Emotional intelligence Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility. Ability to work with cross functional teams and be able to communicate with people at all levels. Must be responsible, knowledgeable, convincing, and able to adapt to change. Self-Driven, People person and result oriented. Flexible towards shift and location. Other duties as outlined by leadership. Experience in Scheduling, Eligibility and Benefits, Authorization verification and creation at US Healthcare Experience of transitioning multiple sites, on-site/off site. High organizational skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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