Job Description

About Wolters Kluwer

Wolters Kluwer ( ) is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Headquartered in Alphen aan den Rijn, the Netherlands, we serve customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

About the job

The job entails you to demonstrate a strong understanding of people, processes, and technology within a fast paced, complex, entrepreneurial environment.

Why You Standout:

• You thrive in an ever-evolving work environment
• You have a natural fair and thrive in adherence to process, due diligence and an eye for detail
• You foster, build and maintain relationships with key partners across the company
• You're a self-starter who enjoys research and ad-hoc projects that help move the business forward and are eager to raise your hand
• You're a team player that pitches in when and where you are needed
• You're a critical thinker, you like to take notes and ask questions, and a natural investigator
• You are given ambiguous situations and you are able to provide clarity
• If you are a forward-thinking individual fueled by curiosity, energized by relationships, and motivated to drive continuous improvement that matters, we want to hear from you.

• Leverage an understanding of recruitment operations with a focus on experience management, to support critical transactional components such as, offer generation, candidate follow up, background vetting, onboarding processes
• Partner with cross-functional teams, such as HR Service Delivery, HR Technology, HR Operations, Talent Operation Managers
• Evaluate and make recommendations on HR Process on a need basis
• Model good work habits and appropriate use of procedures and controls.
• Assist with problem solving and analysis to improve processes and candidate experience.
• Work independently in a fast paced, task oriented role while maintaining an exceptional candidate experience following structured processes
• Monitor and report deliverables vs metrics/SLAs
• Coach recruiters on process and system compliance and delivery
• Facilitate TA onboarding and enablement through managing TA process and policy governance/compliance
• Identify process/system gaps and continuous improvement opportunities

• At least two years of experience in talent acquisition or in operations
• Familiarity with talent acquisition technology systems, preferably Workday
• Experience in driving process and systems advancement across a team
• Relationship building, verbal and written communication, and problem-solving skills are required
• Proven work experience with understanding and knowledge of internal process flow and movements
• Strong attention to detail and quality
• Knowledge of HR policies and best practices
• Have an associate degree or equivalent experience