Senior Operations Analyst, RMO, Customer Delivery
Department: Customer Delivery
Employment Type: Permanent - Full Time
Location: Mumbai
Description
Calypso Technology and Axiom SL have merged to form a new company, Adenza.
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are looking for an Operation Analyst to support Customer Support teams. You would not only work with all departments gravitating around the Case Management System (Product Support, Customer Success Managers, Product Management, Sales, Presales, Customer Delivery), but also with all departments supporting these groups in their mission (Salesforce Application Administrator, Release Engineering, Systems, and various other Ops teams. This position affords a unique opportunity to interact with all departments involved in the Software Vendor business, with a deep focus on Customer Satisfaction via improved Product Support Processes.
Responsibilities
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