Job Description

Who are Tide: At Tide, we\'re on a mission to save businesses time and money. We\'re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. Tide is about doing what you love. We\'re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. About you: The main duties of the Senior Operations Analyst will include collecting and organising data, building reports and assisting internal stakeholders with analysis. You will be responsible for the execution of periodical reports for external stakeholders, like banks and other related organisations. As a Senior Operations Analyst, you will monitor inbound work volumes, analyse abnormalities and identify potential concerns. Your data will be presented in a presentable format to major stakeholders. You\'ll work closely with Operations Managers to enhance team efficiencies and collaborate with other analysts and Operations Managers across the business to improve effectiveness across all business units. You will be collaborating with teams like Financial Crime, On-going Monitoring, KYC, Compliance, and many other product verticals. This position reports directly to the Member Support Operations Manager. Some of the things you\'ll be doing: Collecting and organizing information for day to day reporting. Preparing regular or ad-hoc analysis of different data sets. Using graphs and other methods to visualize data to stakeholders. Investigating any abnormalities in the inbound work volumes. Monitoring KPIs performance metrics. Preparing periodical and ad-hoc reports for internal or external stakeholders. Providing recommendations for improvements and assisting with process creation. Monitoring and reviewing for discrepancies, incidents, supporting with various escalations. What makes you a great fi t: Excellent spoken and written English skills Ability to use industry tools like Kustomer, GSuite, Excel, and Jira Can perform quantitative analysis Passion for problem-solving and finding solutions to difficult situations, experience with managing stakeholders You are always on the lookout for recurring issues and help create new workflows to solve them Strong organisational skills, some knowledge of Lean Sigma, Agile, PRINCE2 Experience working in customer service for the Finance industry Some experience working in startups What you\'ll get in return: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you\'ll get: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget in the amount of 1000 BGN per year Additional health & dental insurance Mental wellbeing platform Fully covered Multisport card Food vouchers Tidean Ways of Working At Tide, we\'re Member First and Data Driven, but above all, we\'re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team. Tide is a place for everyone At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it\'s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone\'s voice is heard.

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