Responsible to track all fraud cases received at COO team for further submission.
Duly reporting all fraud cases to RBI on the same day.
Maintain a EOD tracker for status of each case
Maintain a master file month on month for all the cases submitted
Run the dashboards and present the analysis on fraud MIS as and when asked
People and Talent
Compliance with all relevant process procedure, guidelines, rules & regulations
To work and solve problems independently and be able to work in a deadline-oriented environment
Risk Management
Identify and share industry best practices and work with the businesses for their feasibility and implementation.
Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
Manage the fraud risk at pre-acquisition stage for lending and liability products
Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk
Governance
Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
Embed the Group\xe2\x80\x99s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders Internal stakeholders
RCOs, Country Retail Risk Head
Regional / Country Business Heads and Product Head, Retail Client segment
FGCs/ In country governance forums (or other forums, as may be applicable)
Financial Crime Risk
Country Collections Head and Policy team
Relevant members of Risk Operations management team
Internal IT partners supporting Retail Clients business
HR, SIS & L &TD team
Operations, L&C and Customer Experience Management unit
External stakeholders
Auditors and Regulators
Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
Law Enforcement agencies
Suppliers, vendors and consultants
Other Responsibilities
Summarise all responsibilities and accountabilities. Clarify if the job holder leads or supports others; provide a breakdown by functional area if relevant; as a minimum
Our Ideal Candidate
Minimum Qualification \xe2\x80\x93 Graduate. Able to write and communicate in English
Work Experience - 3 + years
Skills - MS Office / ERFM knowledge / Good communication skills.
Role Specific Technical Competencies
Fraud Monitoring
Fraud Reporting Core
Fraud trend analysis
About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.