Job Description

How is this team contributing to vision of Providence We, at Enterprise Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. And we do that by putting the patient and the provider at the center of everything we do. Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of \'Health for a better world \'. What will you be responsible for Asa Senior Network Service Engineer you will be: The personnel would be responsible for the Open Systems and Network tasks as related to the BTOC team. Technologies utilized by the BTOC Analyst including VMWare, Cisco IOS, Cisco Prime, Cisco Catalyst, Cisco ISE, Firewalls, NetBrain, SolarWinds and Wireless Flex Connect. The position also requires demonstrated competence in: LAN/WAN technologies, EIGRP, OSPF, Spanning Tree, SDN (Software Defined Networking), Linux, Microsoft Operating Systems, Intel Server platforms, and VMWare virtualization environments. Team is responsible for implementing approved changes and projects within the enterprise, enforcing operational standards and processes as well as maintaining daily operating records and required documentation. Identifies problem sources related to operations and effectively communicates with technical support staff to explain and assist with resolving incidents.Leads in initial, elevated, and critical level support for incident resolution and event management. Responsible for predictive analysis of the IT infrastructure to forecast capacity growth to ensure continued operations. Primary On-Call support for service impacting events. What would your day look like Network administrator skills: Ability to understand and implement LAN/WAN networks including topics such as OSI model, TCP/IP protocols, subnetting, DHCP pools, and Ethernet. Proven skills with Cisco platforms such as Cisco Catalyst Switches, Cisco ASR and ISR Routers.Experience with Cisco Wireless WLC, Access Points, Cisco Prime and Wireless Flex Connect Support Operations LAN/WAN/WLAN Patch Management Tier 2 Support Monitoring Centralized Dashboard Alert logs Analysis and Reporting Proactive Trend and Log Analysis Root Cause Analysis ITIL Service Operations: Change/Event/Incident/Problem Management Request Fulfillment Proven skills to provide technical, project and professional leadership of a technical team of BTOC Analysts. Proven skills in serving in the role of an escalation contact for a technical operations team.Proven skills in both verbal and written communication. Proven skills in the management of change and guiding the team through the change to meet the objectives of the organization. Proven skills in the developing and maintaining successful relationships with third-party application and hardware vendors. Proven skills with the compliance of ITIL, ITSM, and HiTrust standards. Proven skills in planning, developing, and implementing a strategic architectural roadmap for the BTOC Analyst Team to help achieve organizational goals. Proven skills in a breadth of technologies that assist in the support of security initiatives and vulnerability remediations. Who are we looking for B.A. or B.S. in a degree such as Computer Science, Information Systems or Information Technology or 8 years related experience. Minimum of 2-5 years in the support of an enterprise 24x7 environment. Minimum of 2-5 years\' experience in Information Technology is essential, with a focus on Network (Cisco Switches, ASR and ISR routers, VPN and Wireless Flex Connect) or Server Administration (Windows, Linux).

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