Job Description

About Providence Providence, one of the US\xe2\x80\x99s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, \xe2\x80\x98Health for a better world\xe2\x80\x99, Providence and its 120,000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 52 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India was established to bring to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation for Improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Job Title : Network Engineer2 -Voice infra
Roles & Responsibilities:

• Take ownership of projects and service requests, liaising with internal PM team, and other team members
• Must be able to plan, perform requirements gathering, specification, design, implementation, and solution turnover to the support teams
• Participate in an on-call rotation schedule responding to IT infrastructure events after hours
• Stay current with technology trends and market demand to recommend, modify and implement appropriate modifications
• Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
• Help lead and promote a well-organized team environment based on the following values: Compassion, Dignity, Justice, Excellence, Integrity, business comprehension and dependability

Technology: (Knowledge/Skills)

• General Telecom background with programming skills on Cisco and Avaya phone systems
• Knowledge of call routing, trunking, call centres and voicemail
• Good understanding of circuits (SIP, PRI, T1, PBE, etc\xe2\x80\xa6)
• Good understanding of call flow programming
• Contact Center experience. Genesys Cloud experience are preferred
• Experience in cisco voice and collaboration.
• Strong knowledge on BGP4, OSPF, EIGRP and Ethernet Switching
• Python Scripting skills and automation knowledge.
• Cloud knowledge in Azure or AWS
• Excellent communication and documentation skills
• Ability to manage multiple projects simultaneously
• Industry certifications: CCNP Voice (preferred not mandatory)

Experience: 4 -7 Yrs.

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities. Health is a human right