Job Description

Position Summary with Job Responsibilities Designation: Customer Support Manager - EV Job Summary: To ensure customer satisfaction from the services provided by Dealerships/TASC, providing regular feedback to manufacturing teams on products and improving the quality, service delivery and profitability at the Dealerships/TASC as per prescribed targets and guidelines, within the framework of company policies and timelines. Qualification: BE / B Tech. Work Experience: 3 - 5 years. Education Work Experience Job Responsibilities: Coordinating after sales services of assigned setups. Monitoring & development of Workshop\' manpower, Service Process Implementation, Service Standards at workshops, Resolution of Customer complaints. Conducting training program for customer drivers for better performance and customer engagement. To get the setups prepared in term of Tools, Spare Training of manpower for service / support of newly introduced product. Responsible for Spare Parts Business, Ext. Warranty & AMC Business for assigned setups. Responsible for Spare parts inventory management at setup to enhance the profitability of the setup. Coordination with Plant / Warehouse for Spare parts availabilitOrganizing Service /Parts promotion activities - Ensuring customers\' loyalty and retention Conducting Dealer Mechanic Meet/ Training regarding new designs & implementations. Coordination with OEMs for resolution of customer complaints. Coordination with Plant & quality for filed issue & product improvement. Meeting with customer and driver to review vehicle performance to enhance product performance. Review service requirement in area and enhance network reach. Tata Motors Leadership Competencies Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Motivating Self and Others - Inspiring teams and individuals Functional Competencies Tags

foundit