Job Description

Business and Ops Excellence Manager

Key accountabilities and decision ownership:

• Drive, effort towards establishing goals and objectives of the service line. Ensures that the function is on track to meet its goals and objectives.
• Plan and drive strategic meetings. Design service line strategies and plans to meet the company goals.
• Develop a comprehensive budget view and perform periodic budget analysis along with Service line lead.
• Design and create digital content for marketing, proposals, dashboards etc. for the service line.
• Provide appropriate MIS reports around execution of various initiatives, budget, Service line goals & achievements.
• Gather, analyse, and interpret external and internal data and write reports/findings etc.
• Drive quarterly growth opportunity analysis and develop and implement strategic actions around them.

#_VOIS

Experience

Role purpose:

The role is to supervise and lead range of strategic tasks and initiatives to ensure business strategies are being implemented in time and effective. The role will be the in-charge of managing key strategic initiatives along with management of data, MIS and compliance of the function. The role requires excellent interpersonal & leadership Skills, excellent written and verbal communication, and the ability to create excellent digital content for the service-line. As an ideal candidate, you need to have, \xe2\x80\x9ca track record of outstanding managerial experience\xe2\x80\x9d, \xe2\x80\x9cmanaged day-to-day operational activities including IT delivery, People and budget management\xe2\x80\x9d and \xe2\x80\x9csound digital content writing experience\xe2\x80\x9d.

Experience:

• Overall, 15 + years of IT experience
• At least 3-5 years of experience as a digital/business manager or relevant managerial role
• Must have hold prior management positions with various types of businesses
• At least 5 years of Project/Program management experience
• At least 2 years\' experience in digital content writing.
• Experience working within a continuous content production environment.

Job Responsibility

• Assists with and advises on the future customer demands / trends, giving direction for improvements on Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;

• Drives and maintains the delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and utilisation;

• Has full people supervisory responsibility for a team of Infrastructure Operations professionals who perform regular system reviews and pro-active performance and resilience improvements in order to provide best customer experience;

• Maintains solid relations with internal and external partners;

• Demonstrates solid communication skills, managing vendors of assigned systems. Reviews vendor incidents regularly and organises vendor meetings to ensure that all incidents are solved according to Service Level Agreements (SLAs);

• Uses best practice knowledge to keep the consistency in infrastructure compliance with Vodafone Group standards;

• Understands the theories and practices across the service performance spectrum, leading refresh and/or decommission of programmes that improve service availability effectiveness;

• Understands IT/Network infrastructure challenges across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas.

Skills

Agile

Automation and Robotics_2022

Cloud_FRHR

Implementation and Integration

Incident Response

Leading Organisation Culture and Change

Maintain and Repair

Monitor and Diagnose

NFV/SDN

External trends and insights

Critical Thinking

People Development

Complexity Management

Strategy Execution

Resilience

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone