Job Description

Our story

At Alight, we believe a company\xe2\x80\x99s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to \xe2\x80\x9cBe Alight.\xe2\x80\x9d

Our Values:

Champion People \xe2\x80\x93 be empathetic and help create a place where everyone belongs.

Grow with purpose \xe2\x80\x93 Be inspired by our higher calling of improving lives.

Be Alight \xe2\x80\x93 act with integrity, be real and empower others.

It\xe2\x80\x99s why we\xe2\x80\x99re so driven to connect passion with purpose. Our team\xe2\x80\x99s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Their main mission is to ensure that the team provides the service with the highest quality and guarantee its continuity as prescribed in the client contract.

Responsible for ensuring the proper delivery of the service and to always maintain and develop relationships between the business unit and any internal or external stakeholder.

Manager must respect and assume the objectives, procedures, and guidelines of the company. The same they must ensure that these objectives and procedures are respected in their department. They are responsible for communicating all relevant information of the company or the business to the employees they oversee.

Responsible for some level of coaching and supervision in the performance of tasks.

Tasks

In addition to the tasks common to all Alight employees, the specific tasks for this position are:

• Understand, manage, and control the budget

• Ensure that the service meets the quality standards of Alight
• Detect business opportunities in both new and existing customers
• Ensure that the service is provided in accordance with the provisions of the contract
• Create, develop, implement, and maintain work processes and communication between the members of the team and third parties (internal or external)
• Monitor and enforce processes; collect metrics for measuring quality and productivity in the department. Establish regular meetings monitoring the service

• Provide skilled resources and ensure their availability according to the committed levels of FTE (Full Time Equivalent)
• Motivate, evaluate, and control employees in charge
• Define the profile of the team and assign responsibilities
• Encourage and lead the formation of the people of the team
• Ensure that work and team environment provide a stimulating environment that generates high level of commitment of its members

• Define the objectives for the team members and monitor their performance or participate in performance assessments
• Dealing with general administrative tasks: approve time registered on the agreed tool, approval of holidays, absences, overtime, costs\xe2\x80\xa6
• Planning the succession within the business
• Be responsible for the development of the business and promote the process of continuous improvement

Skills required.

In addition to the common skills all Alight employees the specific for this position are:

• Promotion of business development

• Availability to travel
• Commitment to the customer and the company
• Motivated to achieve excellence
• Orientation to the process of continuous improvement
• Positive collaboration and anticipation to the needs of others

• Encouraging the professional development of team members
• Leadership and motivation
• Ability to adequately assess the commitments required and set priorities
• Ability to work in a changing environment
• Ability to identify the expectations and needs of the team members

• Ability to set goals and objectives to the team members (challenging but achievable goals)
• Capacity for analysis and problem solving
• Be an assertive communicator and transmit the information clearly
• Ability to plan and lead team meetings
• Capacity of active listening and empathy

• Ability to act professionally in difficult situations and to take the necessary actions
• Ability to work with teams in different locations

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and \xe2\x80\x9cTop 100 Company for Remote Jobs\xe2\x80\x9d 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it\xe2\x80\x99s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight\xe2\x80\x99s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Alight