Job Description

Senior Manager Quality
Mumbai

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled JOB PROFILE, then get ready to join our company!

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

This opportunity is to be part of our mission towards operational excellence. As quality manager you will use quality management tools and craft precision through SOPs, inspire TQM, and drive improvements.

Day-to-Day Responsibilities\xe2\x80\x8b

• Maintain ISO9001 & ISO14001 Certification.
• To initiate and manage CSATs and drive improvements
• Facilitate Internal, External Audits and customer audits.
• Establish Process manuals and SOP initiation with effective document control management
• Responsible for conducting ISO9001 & ISO14001 trainings and awareness sessions
• Basic knowledge of ITIL process and Incident Management
• Monitoring implementation of all Quality Initiatives

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what\'s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Bachelor\'s Degree in Electronics & Telecommunication or Computer science,
• Any Quality related certification like Lead auditor for ISO9001 and ISO14001.
• You have profound experience in overall Customer Satisfaction
• Experience in facilitating Internal and External Audits
• Ability to work on QMS and basic document management knowledge
• Experience on conducting trainings and awareness sessions for process improvements.
• Experience in handling basics of incidents and ITIL process
• Excellent verbal, written communication & presentation skills
• Ability to interact and get job done from peers & other departments

Perks & Benefits

At Worldline you\'ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work from home option (T&C
• Free private medical services
• Referral bonuses for new hires recommended by you
• Full access to the \xe2\x80\x9cLearning\xe2\x80\x9d platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you\'ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Date: Jan 18, 2024

Date: Jan 18, 2024

Custom Field 3: Worldline

Custom Field 3: Worldline

Category: Support functions - Audit

Category: Support functions - Audit

Custom Field 1: Permanent

Custom Field 1: Permanent

Location:

Mumbai, Maharashtra, India

Location:

Mumbai, Maharashtra, India

Worldline