Job Description

About Max Life Insurance: Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Company\'s website at We Stand for: Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization\'s ask. A leader who addresses challenges with a solution oriented approach to create \'win-win\' partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people\'s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. JOB SUMMARY This position will be responsible forbusiness analysis and management of CAT - Axiswith a key focus to improve seller efficiency, business quality and customer satisfaction KEY RESPONSIBILITIES: - Business Planning, SI & fulfilment Evaluating Yearly & Monthly trends & Projections basis location wise plan deployment & alignment of CET & CAT Stakeholders Streamlining S2S & CAT - Axis process by placing request for System enhancements to fix process gap Reviewing CAT - AxisSOPs and updating changes basis process improvement Onboarding new leaders along with team mapping, System/ MIS, Enablers understanding. Enablement & support function MIS & Dash boarding fulfillment basis CAT AxisDistribution & CET requirement. Proposing & designing Contest Initiatives - launch, drive & fulfillment both at CAT & CET Level Tracking Issuance & POS refunds cases for improving CAT Axis business conversions Exploring ideas to improve Lead efficiency and also to work efficiently in Digital environment Coordinating with marketing & BOR teams for deployment of campaigns and enabling distribution teams to improve conversion Governance Support Weekly Persistency, Protection & Annuity council forums to track & improve performance. Fortnightly CET & CAT Performance review & alignment on workable areas. Enabling CAT S2S Leaders governance rhythms MEASURE OF SUCCESS: Key channel parameters (Leads, Case Size, Case rate, Conversion rate, cost to sale) - plan vs actual New initiatives implemented Process efficiencies driven Analysis and new in-sighting on channel statistics Timely delivery of requirements parked with cross functions KEY COMPETENCIES/SKILLS REQUIRED/ SPECIFIC EXPERIENCE Building relationships - Ability to influence & collaborate with customers/peers/stakeholders Ability to communicate effectively, connect and inspire colleagues at all levels of the vertical Detail oriented Excellent in managing ambiguity and change Obsessed with customer centricity and has displayed innovative approaches towards the same Strong influencing and negotiation skills Result Orientation Innovation Customer centricity KEY RELATIONSHIPS (INTERNAL /EXTERNAL) CET Field Team & Leaders HO Centralized team CAT CAT Axis Distribution Sales Promotion Business planning Strategic initiative BOR

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