Job Description

Responsibilities of the Remote Support Engineer :

- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.

- Extracts and analyzes data, runs analytics (software/expert-based)

- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Responsibilities of the Remote Support Engineer :

- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.

- Extracts and analyzes data, runs analytics (software/expert-based)

- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Qualifications

The Remote Support Engineer must have a proven track record of

\xc2\xb7 Providing excellent customer service and must possess a customer focused mindset

Effective communication (written/oral/reading/listening), with a command of the English language

\xc2\xb7 Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development

\xc2\xb7 Candidate must have the ability to influence and convince

\xc2\xb7 Ability to effectively manage time and remain organized across multiple activities along with an attention to detail

\xc2\xb7 Curiosity and interest in new knowledge in various domains Minimum Knowledge & Skill Expectations

\xc2\xb7 Service experience with power/power monitoring equipment and industrial applications

\xc2\xb7 Knowledge of electrical distribution systems and proficiency with one line diagrams

\xc2\xb7 Strong Technical writing and computer knowledge, fluency with Microsoft Office tools.

\xc2\xb7 Superior analytical abilities and high degree of proficiency in working with data

Schneider Electric