Job Description

Required Skill Process - Quality Management Certifications|Six Sigma Green Belt Certification Behavioral - Aptitude|Managerial Skills Process - IT Project Management|Process Compliance Functional - ISO 20K Knowledge|Deployment Experience - - - Details Should be able to - understand the concepts of Six Sigma - execute project under the mentorship of a Black Belt Should be able to - derive inference as per data analysis and provide suggestions for performance improvements - conceptualize and deliver adhoc report requirement as per business needs - recommend and drive automation opportunities for reporting Behavioural Description Can mobilize the team for small level changes in terms of policies, process, goals etc Prepares team members for higher roles by training, mentoring and coaching. Makes timely decisions after taking a fair and balanced view of the options available. Leads by example and is able to recognize and reward team. Influences and Empowers team members & provides opportunities for team to excel. Collaborates across teams and is able to effectively present, and influence peers/ other teams, customers in an effective manner Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others. Can communicate assertively and give bad news Establishes priorities that address the details and timelines needed to achieve the intended resultsIs flexible and utilizes resources. communicates bad news, surprises early. Able to identify critical path and plan for meeting the same Understands customer needs and displays commitment towards meeting them. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Has sound understanding of the customer s business and can communicate suggestions to the customer. Understands business impact of process to customer. Responds to customers needs, questions and concerns in an accurate, effective, and timely manner. Effectively and professionally works with upset customers, solving their problems Manages project plans to ensure the timely delivery of outcome Shows persistence in overcoming obstacles Sets daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them Evaluates positive and negative alternatives within time and resource constraints Interacts with team members Responds in a timely manner and cooperates with other members to achieve the workgroup s goals. Assists team members in activities when necessary. Demonstrates collaboration by sharing necessary information. Recognizes the achievements of others in the team Six Sigma Metrics Management Behavioural Skills: Change Leadership People Leadership Communication Planning & Organizing Customer & Business orientation Result orientation & accountability Team working

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