Job Description

Position

Sr.Manager - HR

Band

4A

Department

Human Resources

Function

HR - Distribution Banca

Reporting to

Associate Vice President - HR

Location

Gurugram

JOB SUMMARY

The incumbent shall be responsible for the end to end business HR delivery for the Customer Engagement Team assigned to him/her. Shall be responsible for driving and managing all country level HR initiatives/employee engagement agenda and overall employee life cycle. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES:-

Recruitments and Selection:

• Responsible for recruitment and selection of frontline sales/ Operations people.
• Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
• Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

• Responsible for smooth on-boarding of new hires
• Ensuring timely generation of Employee Codes and other infra support required.
• Coordination and ensuring attendance for HR Induction and functional induction program.

HR Operations:

• Collection of all pre-joining documents.
• Ensuring proper and complete documentation post selection of candidates.
• Ensuring timely dispatch of Joining KITs to HO.
• Leave and Attendance management for new joinees.

HRIS:

• Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
• Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

• As HR SPOC, responsible for managing employee related queries and their resolution.
• Ensuring proactive employee communication on process and policies.
• Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
• Track employee escalations and take proactive steps to control escalations

Exit Management:

• Keeping track of all exits happening within the zone
• Timely exit updation in system.
• Conducting exit interviews of employees and doing attrition analysis.
• Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing:

• Manage IJP roll out and closure on system, send regret and congratulatory mails.
• Drive sourcing through Employee referrals and Portals

MDP:

• Responsible for collating the MDP nominations for the Zone.
• Tracking & ensuring 100% adherence to the nomination
• Coordinating Bandhan logistics, nomination etc.

Engagement:

• Design & delivery of people practices basis Yearly Employee Engagement Survey & GPTW findings
• Drive employee connect through formal In-Tune and in-Touch sessions and informal forums
• Customized engagement initiatives for all verticals.

Compensation

• Ensuring clear differentiation of evaluations and pay basis their performance

Performance Management

• Proactive Retention: Set up Early warning system for HiPOS
• Focus on retaining top talent and employees with skills critical to business

KEY SKILLS:

• Strong Communication and Relationship Management skills
• Ability to influence and align
• High Process Orientation
• Strong Analytical skill
• Strong business understanding

MEASURES OF SUCCESS: -

Talent Management, Cost & Productivity

• Hiring within agreed TAT
• Manpower to be at 95% on board at all times

Culture & Values

• EDAP execution as per TAT

HR Operations

• TAT For ECODE, F&F, Form Section
• TAT for Case Closure as per Matrix

Engagement & Connect

• Driving Employee Engagement Survey
• MDR Coverage
• Engagement Calendar Execution
• In tune in touch execution
• Townhalls at zones
• Survey scores - onboarding and exit

People Agenda

• TAT & Process Impact

Desired qualification and experience:-

• MBA /Post Graduate in HR from premier institute is preferred

• 10-12 years of experience in handling Business HR process and a team.

• Excellent Interpersonal and communication skill, Ability to work in tight timelines

Position

Sr.Manager - HR

Band

4A

Department

Human Resources

Function

HR - Distribution Banca

Reporting to

Associate Vice President - HR

Location

Gurugram

JOB SUMMARY

The incumbent shall be responsible for the end to end business HR delivery for the Customer Engagement Team assigned to him/her. Shall be responsible for driving and managing all country level HR initiatives/employee engagement agenda and overall employee life cycle. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES:-

Recruitments and Selection:

• Responsible for recruitment and selection of frontline sales/ Operations people.
• Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
• Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

• Responsible for smooth on-boarding of new hires
• Ensuring timely generation of Employee Codes and other infra support required.
• Coordination and ensuring attendance for HR Induction and functional induction program.

HR Operations:

• Collection of all pre-joining documents.
• Ensuring proper and complete documentation post selection of candidates.
• Ensuring timely dispatch of Joining KITs to HO.
• Leave and Attendance management for new joinees.

HRIS:

• Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
• Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

• As HR SPOC, responsible for managing employee related queries and their resolution.
• Ensuring proactive employee communication on process and policies.
• Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
• Track employee escalations and take proactive steps to control escalations

Exit Management:

• Keeping track of all exits happening within the zone
• Timely exit updation in system.
• Conducting exit interviews of employees and doing attrition analysis.
• Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing:

• Manage IJP roll out and closure on system, send regret and congratulatory mails.
• Drive sourcing through Employee referrals and Portals

MDP:

• Responsible for collating the MDP nominations for the Zone.
• Tracking & ensuring 100% adherence to the nomination
• Coordinating Bandhan logistics, nomination etc.

Engagement:

• Design & delivery of people practices basis Yearly Employee Engagement Survey & GPTW findings
• Drive employee connect through formal In-Tune and in-Touch sessions and informal forums
• Customized engagement initiatives for all verticals.

Compensation

• Ensuring clear differentiation of evaluations and pay basis their performance

Performance Management

• Proactive Retention: Set up Early warning system for HiPOS
• Focus on retaining top talent and employees with skills critical to business

KEY SKILLS:

• Strong Communication and Relationship Management skills
• Ability to influence and align
• High Process Orientation
• Strong Analytical skill
• Strong business understanding

MEASURES OF SUCCESS: -

Talent Management, Cost & Productivity

• Hiring within agreed TAT
• Manpower to be at 95% on board at all times

Culture & Values

• EDAP execution as per TAT

HR Operations

• TAT For ECODE, F&F, Form Section
• TAT for Case Closure as per Matrix

Engagement & Connect

• Driving Employee Engagement Survey
• MDR Coverage
• Engagement Calendar Execution
• In tune in touch execution
• Townhalls at zones
• Survey scores - onboarding and exit

People Agenda

• TAT & Process Impact

Desired qualification and experience:-

• MBA /Post Graduate in HR from premier institute is preferred

• 10-12 years of experience in handling Business HR process and a team.

• Excellent Interpersonal and communication skill, Ability to work in tight timelines

Max Life Insurance