Job Description

Job Purpose : To create and execute a comprehensive alumni engagement plan spanning events, learning opportunities, member benefits, etc. for the large Executive Education alumni community and enable lifelong learning and brand loyalty.

Roles & Responsibilities :

- The job holder will play a key role in establishing the EE as a leading global player in Executive Education through effective handling and coordination of resources, capabilities and logistics for alumni engagement and related activities delivered by the centre in both online and offline formats.

- An Alumni Engagement head will be the SPOC for ExecEd alumni from the point of their onboarding throughout their lifetime.

- S/he is required to consolidate data of certified participants of Executive programmes and update the requisite portals with all relevant data, post every programme completion.

- S/he is to segregate the data as per the alumni categories and plan outreach campaigns to onboard the participants into the relevant alumni network community group.

- S/he drives various communications to engage with the alumni from time-time.

- S/he will be the SPOC for ExecEd alumni, internal and external stakeholders, supporting end-to-end planning, management & coordination of all ExecEd alumni activities.

- S/he will maintain database and constantly build upon the participant profiles to keep it relevant and up to date.

- S/he will maintain all data required for assigning resources efficaciously to the programme and alumni, including data on their domain & industry and plan their learning components and analyse their growth trajectory.

- S/he will engage with various alumni groups and other internal teams to plan calendarised events for the alumni in the on/offline mediums and ensures highest levels of client satisfaction.

- S/he will work on building the guest & industry speakers list to support the larger learning needs and requirements of the alumni community.

- S/he works closely with other team members of Customer Success in driving best ratings for events and school level rankings for alumni engagement.

- As a part of the post programme activity, the incumbent manages budget sheets, closes expenses & related formalities.

- Efficaciously manages faculty contracts till payouts

- Job holder must display exceptional project management skills to ensure all the above tasks are completed on time with high levels of stakeholder satisfaction.

- S/ he must establish and continually track metrics that measure efficiency and satisfaction at different points in the post programme workflow.

- S/he is expected to maintain end-end data repository of each aspect of the alumni events to fulfil internal & external audit purposes, as & when required.

- The incumbent arranges the above while complying with the cost, time and quality guidelines of the centre.

Desired Profile : 7 to 10 years working in a high-growth, dynamic environment, especially in the ed-tech industry is highly preferred.

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