Job Description

Job Category: IT Administration
Degree Level: Three Years College
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Responsibilities

• Program Management & Deployment

• Manage the end-to-end deployment of licensable or productized AI solutions across GSC Functions, ensuring consistency, scalability, and operational fit.
• Track program timelines, deliverables, and milestones, working closely with functional and BU leads to drive adoption and sustainability.
• Oversee pilot programs, proof-of-concept initiatives, and the scaling of validated solutions into enterprise workflows.
• Cross-BU Collaboration & Stakeholder Engagement

• Serve as the primary liaison across Business Units to facilitate coordination, transparency, and shared learning on AI initiatives.
• Support and structure cross-functional working groups under the direction of the Group IT to accelerate solution alignment and knowledge transfer.
• Collect and synthesize stakeholder feedback to refine governance processes and enhance program outcomes.
• Evaluation & KPI Tracking

• Manage the AI evaluation scorecards used to assess AI solutions and vendors across key criteria such as strategic fit, value proposition, ROI, scalability, compliance, efficiency, and risk.
• Work in partnership with the Group IT and in collaboration with the BU's and Functional areas to track program-level KPIs that reflect innovation impact, solution effectiveness, and operational ROI.
• Regularly report on progress, risks, and opportunities to GSC IT Head and other executive stakeholders.
• Technology & Capability Research

• Conduct ongoing research and competitive scanning of Automation and AI tools and platforms aligned to strategic capabilities across DP World.
• Collaborate with Group IT Team to ensure that fit for purpose solutions are deployed in GSC.
• Recommend best-fit tools for consideration based on cost-effectiveness, integration potential, and workflow enablement.
• Partner with Finance, IT, and other stakeholders (as needed) to evaluate implementation feasibility and licensing needs.

Preferred Experience:
10-12 years of experience in program management, innovation management, or a related field. * Strong understanding of AI solution evaluation, deployment workflows, and governance best practices.

• Experience managing cross-functional programs in matrixed environments.
• Exceptional communication, stakeholder engagement, and documentation skills.

Skills Required