Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, AI & Agentic Automation Developer
In this role, you will design, build, and deploy Agentic AI solutions, integrate Large Language Models (LLMs), and create intelligent automation workflows using APIs, orchestration frameworks, and enterprise systems. The ideal candidate should be capable of working with minimal supervision and driving AI-led innovation across business processes.
Responsibilities

• Design, develop, and deploy Agentic AI solutions, including autonomous workflows, multi-agent systems, and LLM-driven decisioning.

• Build and integrate custom LLM-based workflows using OpenAI, Azure OpenAI or similar platforms.

• Develop and maintain AI/ML pipelines and ensure seamless integration with enterprise tools and systems.

• Build API-driven automations using REST, SOAP and custom connectors.

• Conduct prompt engineering, model fine-tuning, and evaluation of LLMs where required.

• Implement guardrails, monitoring, and governance standards around GenAI usage.

• Troubleshoot and optimize AI workflows for accuracy, latency, and cost-efficiency.

• Maintain documentation, technical specs, and reusable frameworks for broader organizational reuse.

Qualifications we seek in you!
Minimum qualifications

• Bachelor's/Master's degree in Computer Science, Artificial Intelligence, Engineering, or related field.
• Relevant years of experience in AI/ML development or GenAI/LLM solutioning.
• Strong experience working with LLM APIs (OpenAI, Azure OpenAI)
• Proven expertise in building Agentic AI workflows or multi-agent architectures.
• Hands-on experience with REST & SOAP APIs, integration frameworks, and orchestration tools.
• Experience in Python scripting development
• Strong understanding of vector databases, embeddings, and retrieval techniques (RAG).
• Exposure to Agile development methodologies.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication skills with ability to work directly with clients and internal stakeholders.

Preferred qualifications

• Working knowledge of Microsoft Azure services and/or AWS cloud components.
• Knowledge of scripting languages such as JavaScript and Python.
• Experience working in recruitment or HR technology domains is a plus.
• Hands-on experience creating custom agents, tools, or orchestration logic in frameworks such as CrewAI or custom-built agentic pipelines.
• Understanding of data engineering concepts (ETL, data pipelines, model deployment).
• Experience working with HR Tech, Recruitment systems, or enterprise workflow platforms.
• Ability to work independently with minimal guidance while driving AI adoption.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required