Job Description

The Role Responsibilities Job Role Manage and facilitate the operations necessary in executing the activities. KRI-KCS, Volume, Dashboard monitoring / any other compliance / control monitoring as rolled out by the Group from time to time. Key Responsibilities Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities. Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers. Liaison with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures. Effectively handle change management in GFS post migration of new processes (from design to delivery) change in the organization structure in GFS. Managing the team and exercising the human resources skills and techniques necessary to attract and retain key finance professionals in these roles. Participate and support in all Global finance initiatives as launched from time to time (viz. Controls, Reengineering, Training, etc). Keep up pace with fast evolving industry and ensure that unit has an edge over others in terms of people and processes. Encourage employees on their creativity, learning and development and bring some fun at work. Look for ways and means for continuously promoting forums for employee engagements. Drive \'Outserve\' in GFS and deliver on annual productivity / cost save targets. Manage and escalate risks arising out of transition of new processes. Strategy Working with the other Shared Service Center function managers to ensure proper running of the center and support for the Head, Global Finance Service in ensuring a high level of support and service for the countries / businesses served. Drive modular thinking around processes that runs on process based organization. Drive process standardization and best practice sharing across all teams in GFS. People and Talent Ensure robust KRI / KCS controls and checks are in place to manage operational risks in GFS. Ensure the major activities and processes are well documented and that a robust BCP plan is in place. Facilitate tests on periodic basis and provide adequate support to the Department Continuity Coordinator. Work with Finance teams globally to promote talent moves (both ways) between GFS and Countries / Businesses Risk Management. Ensuring that an effective system of financial and operational controls is in place and is working as intended. Work with HR for recruitment, right skilling, compensation survey and attrition management for the unit. Ensure the right talent is attracted and retained for all key roles. Key Stakeholders Cross functional teams during while processing an invoice This include, but not limited to, Business stakeholders, Legal, Compliance, Sourcing, Tax and Finance. Key stakeholder interactions with difference country finance teams. Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank\'s Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Country finance teams, CFO\'s Our Ideal Candidate Graduation / Post Graduation Role Specific Technical Competencies ERP knowledge (PSAP / Oracle / SAP) Stakeholder management Accounting expertise People management Analytical skills Communication MS Excel About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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