Job Description

Opportunity Technology Service Management has responsibility for all the activities, processes, policies, and procedures performed by an organisation to design, implement, improve, and support IT services. Job Purpose The Senior ITSM Specialist will join the Enterprise Software Management team who have repositioned the function of Software Asset Management team from administering software licenses and standard reporting to one that is focused on enabling the strategic business objectives, increasing the value that Maersk obtains from software investments & to promote and enable the switch to open-source alternatives via new ways of working. The teams, key strategies are Matured software request process created to apply consistent criteria for all new software requested and to add a layer of visibility to our senior Leadership team ensuring that any new software approved is to the benefit of Maersk which is clearly understood and trackable. Software governance focus will take a more vigorous view over new software demands and the intent to ensure clear lines of communication are maintained, but also to make sure there is no surprise risk or unnecessary cost added to the Maersk environments New Software tooling is to be created to have a holistic view over all software in use across the estate and technologies ensuring that relationships are visible to support total cost of ownership and return of investments can be shown alongside software licensing compliance. Key responsibilities . To assist in the delivery of all related SAM activities, for example - monthly data management, ELP creation, audit defence, contract and entitlement review & risk analysis, reporting and tool administration . Lead in delivery of reporting to senior management. Take responsibility for the successful delivery of tasks assigned . Lead/support in the management of vendor audits and key vendor reviews (specifically Oracle) but in-depth knowledge of main tier 1 vendors is also required (IBM, Microsoft, SAP etc.) . Join regular calls with project, operational departments, vendors and senior management, as an active participant to ensure that licensing requirements are adhered to, and risk is advised and managed . To assist in the definition of service, and development/review of process, governance. standards and other foundational documentation . To manage data verification and analysis across multiple data sources and types and produce clear reporting . To undertake individual assignments, analysing Licensing requirements, gathering and analysing data, recommending solutions and mitigating activities. . To manage the preparation of ELP reports across multiple vendors. . To assist in the analysis and production of licensing impact reports for major migrations or change related to Data Centre, virtualisation, cloud or software deployment . To support the development of new tooling (Central Software Repository, Request Tooling, Dashboard Reporting) to support the key goals, and associated requirements to mature tool and the collection, analysis, cleansing, reconciliation of associated data. . To work collaboratively with development team to ensure that products being developed are aligned to team goals . Join and add input to regular sprint management calls and to support the sprint process in being visible, up-t0-date and managed to the benefit of the end goals set out for the new strategy. . To assist in the identification of continual internal process improvement. Required experience . 8-10 years in experience IT with 3-5 years of proven experience of managing and implementing Software Asset Management or related IT Discipline . Understanding of license metrics e.g., core, processor, user . Experience in Tier 1 or 2 Publisher licensing metrics, data collection and Effective License Position (ELP) creation including Tier 1 product lines and multiple licensing models . Analytics - the ability to work through dry documentation and spreadsheets, extracting key information, analysing and modelling . Hardware analysis knowledge - awareness of the importance of hardware devices such as client endpoints, server endpoints, virtualisation, mobile devices, BYOD, etc. and the ability to utilise the data in a commercially useful manner . Contract/EULA analysis understanding - awareness or working knowledge of asset related contract, financial and procurement terminology and SAM related language . Discovery tool experience, e.g., Microsoft SCCM, ADDM, Microsoft MAP, Active Directory, ePO . Licence Management tool experience such as Flexera FNMS, ServiceNow SAM Pro, Snow Software . Knowledge of cloud and virtualisation and its impacts for ITAM - Citrix, VMware, Oracle Technical skills . Analytical abilities, including excellent Excel skills . To continually update your skillset by learning new vendor licensing rules, product usage rights and to educate junior licensing team. Administration and consultancy teams around architecture and complex licensing. . Good presentation skills, both in reporting and in presenting in person Business skills . Commercial awareness. . Inter-departmental relationship management capabilities. . Analytical abilities, including Excel skills . Meticulous and precise approach. . A team player who is self-motivated. . Drive and initiative. . Good communication and interpersonal skills. . Clear thinking under pressure. . Ability to make decisions based on quick analysis and industry experience . Good presentation skills, both in reporting and in presenting in person Personal profile . High energy . A sense of ownership . Strong interpersonal skills . Ability to take initiative and work independently . Results-oriented . Ability to influence and persuade At Maersk, we\'re building a culture where everyone can feel at home. We don\'t just work across continents, we work across different genders, generations, cultures, sexual orientations, religions, disabilities and perspectives. Together, we succeed as one global team. We want to encourage innovation and empower our teams to share new ways of thinking, making the most of our diverse talents. But it\'s also about feeling involved and encouraged to be yourself. We\'re excited for you to become part of our team and fully join in the adventure ahead.

foundit