Oversee and manage all aspects of international travel arrangements, including accommodations, ground transportation, tours, activities, and insurance.
Itinerary Planning:
Create customized and complex itineraries based on client needs, budget, and preferences, considering international customs, weather, and regulations.
Vendor Management:
Develop and maintain strong relationships with international travel and tour vendors, negotiating rates, enhancing services, and ensuring compliance with company policies.
Issue Resolution:
Handle travel issues, conflicts, complaints, cancellations, and refunds promptly and effectively. Provide timely travel support and assistance to clients.
Financial Management:
Collect payments, book travel arrangements, pay applicable fees, and ensure timely payment collection from customers. Monitor travel budgets and expenses, identifying opportunities for cost savings.
Documentation & Compliance:
Ensure accurate records of bookings, payments, transactions, and client interactions. Stay updated on international travel regulations, visa requirements, and compliance standards.
Process Improvement:
Continuously evaluate and improve operational processes to enhance efficiency, productivity, and customer satisfaction.
Coordination:
Work closely with internal teams (marketing, finance, customer service, logistics) to streamline operations and achieve common goals.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Morning shift
Supplemental Pay:
Performance bonus
Yearly bonus
Education:
Bachelor's (Required)
Language:
English (Required)
Location:
Kolkata, West Bengal (Required)
Work Location: In person