Job Description

1. Operational Responsibilities

Supervise room attendants, public area attendants, and housekeeping staff during daily operations. Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and maintenance standards. Assign daily tasks and duty rosters to staff based on occupancy and priorities. Ensure all rooms are cleaned, serviced, and released on time for guest arrivals. Coordinate with Front Office regarding room status, prioritization, and special guest requirements.

2. Quality & Standards

Maintain high standards of housekeeping practices, linen quality, hygiene, and overall presentation. Ensure compliance with hotel SOPs, safety protocols, and sanitation guidelines. Monitor and implement quality controls to achieve excellent guest satisfaction scores.

3. Staff Management

Conduct briefings, assign tasks, and monitor productivity. Address staff queries, discipline issues, and performance concerns in coordination with the Executive Housekeeper.

4. Inventory & Equipment

Manage and maintain housekeeping inventory including linen, guest supplies, and cleaning chemicals. Ensure proper usage and maintenance of cleaning equipment and machines. Prepare requisitions for supplies and place orders as required.

5. Guest Service

Handle guest complaints or service requests related to housekeeping and resolve them promptly. Coordinate special setups such as honeymoon amenities, VIP rooms, and additional services.

6. Administrative Duties

Maintain records such as room inspection reports, attendance, linen movement, and lost & found. Assist in preparing duty rosters and staff schedules. Ensure compliance with hotel policies and statutory requirements.

Skills & Competencies

Strong leadership and supervisory skills Knowledge of housekeeping procedures and cleaning standards Good communication and interpersonal skills Attention to detail and problem-solving ability Ability to work under pressure and manage teams effectively Basic computer skills (MS Excel, PMS knowledge preferred)
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹26,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Experience:

Supervising: 2 years (Required)
Language:

Malayalam (Required)
Work Location: In person