Job Posting Title

Senior Helpdesk Analyst

Summary

The IT Engineer is responsible for providing a professional level of basic to intermediate support for PC ecosystem to onsite users. Reporting to the IT Global Service Centre Manager, this position is a key customer facing role which provides IT Support Services to Aristocrat staff working at their site in Noida, Gurgaon India. These IT Support Services are delivered via a set of agreed processes and service levels.

What You\'ll Do

The IT Engineer is responsible for providing a professional level of basic to intermediate support for PC ecosystem to onsite users. Reporting to the IT Global Service Centre Manager, this position is a key customer facing role which provides IT Support Services to Aristocrat staff working at their site in Noida, Gurgaon India. These IT Support Services are delivered via a set of agreed processes and service levels.

What We\'re Looking For

• Graduate in any Stream however post-graduation will be advantage.

• 6-8 Years of Experience into the similar role. Work experience in large IT environments with exposure to multiple technologies will be advantage.

• Experience in managing windows Operating System, baseline productivity software, security configurations, back-end infra to manage the desktop deployment & software packaging / deployment.

• Relevant certifications (Microsoft Certified Professional, ITIL, Data center operations, CompTIA) preferred.

• Good understanding of ITIL framework, related processes and exposure to Incident, Problem, Service Request and Knowledge Management.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We\xe2\x80\x99re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.