Job Description

We are seeking an experienced Senior Guest Service Associate for our Food & Beverage Service team to lead dining operations and deliver exceptional guest experiences. The successful candidate will supervise service staff, ensure seamless dining operations, and maintain the highest standards of hospitality while managing multiple service outlets.

Key Responsibilities

Service Operations Management

Oversee daily operations of restaurants, bars, and banquet facilities Ensure smooth service flow during breakfast, lunch, dinner, and special events Coordinate between kitchen, service staff, and management to optimize guest experience Monitor service standards and ensure adherence to brand guidelines and SOPs Manage table assignments, reservations, and guest seating arrangements
Team Leadership & Development

Supervise and mentor junior service staff including waiters, waitresses, and busboys Conduct pre-shift briefings and daily team meetings Train new service staff on menu knowledge, service techniques, and company standards Create work schedules and manage staff assignments across different outlets Conduct performance evaluations and provide ongoing coaching and feedback
Guest Relations & Experience

Greet and assist VIP guests and handle special requests Resolve guest complaints and service issues promptly and professionally Ensure personalized service delivery and exceed guest expectations Monitor guest satisfaction through direct interaction and feedback collection Coordinate special celebrations, dietary requirements, and guest preferences
Quality Assurance & Standards

Maintain impeccable presentation of dining areas, table settings, and service equipment Ensure proper food presentation and timely service delivery Monitor beverage service standards including wine service and cocktail preparation Conduct regular inspections of service areas for cleanliness and organization Implement and maintain service protocols and standard operating procedures
Revenue & Cost Management

Monitor sales performance and assist in achieving revenue targets Oversee inventory management for service supplies and equipment Control costs related to linen, glassware, and service materials Support upselling initiatives and promotional activities Maintain accurate records of covers served and revenue generated
Job Type: Full-time

Pay: Up to ?22,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person