Job Description

Empowering enterprises to keep the planet habitable for all! Reversing the impact of climate change is one of the world\'s biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary for the world to reach Net-Zero, require business-level action. But despite the growing momentum and ambition from companies around the world to set Net-Zero goals, there are significant challenges to delivering on these ambitions. Business leaders don\'t really know how they will get there. And the very first step, of getting emissions measurement right, is hard. Terrascope is an enterprise-grade, end-to-end decarbonisation SaaS platform. By combining AI-assisted carbon measurement & management with deep industry & sustainability expertise, Terrascope helps solve the data management, emissions reduction planning and implementation challenges that large enterprises face to decarbonise their operations and complex supply chains. Publicly launched in June \'22, Terrascope is working with customers in multiple industry verticals such as agriculture, food & beverage and consumer packaged goods, as well as horizontals such as manufacturing, technology, transportation and real estate. Terrascope is an innovative player to support enterprises in their green transformation. Backed by Nupo Ventures (formerly Olam Ventures) and incubated with support from BCG X, Terrascope has now achieved a number of globally recognised accreditations, with more on the way - including being the first CDP Gold Accredited Software provider from Asia and signing The Climate Pledge to be net zero by 2040. Terrascope aims to lead by example and demonstrate that business growth and carbon reduction can go hand in hand. We are looking for a Senior FullStack Engineer with L3 support capabilities to provide application support that involves fix-on-fail and fix-before-fail scenarios working closely with Production support, engineering, product and quality assurance teams. This role will report into the Head of Engineering and will be crucial in shaping the future of climate-tech SaaS products and aligning the platform to a well-architected framework. In this role you will: Be 100% hands-on role to design, build and test SaaS platform using MERN stack with typescript and advanced troubleshooting skills. Be The first line of defense for incidents reported in production through multiple sources. Be responsible for adherence to customer Service Level Agreements (SLA) for SaaS platform Identify the root cause analysis(code, environment, or configuration) and work with engineering pods in rolling out the hotfix. Build advanced knowledge of SaaS Platform, backend microservices, and infrastructure architecture domains Build a deep understanding of architecture and design of the SaaS platform. Driving the blameless post mortem for all incidents reported in production Document comprehensive impact and change collision assessments to facilitate the approval process You should have: Previous working experience as a Full-stack Developer for at least 4-6 years building SaaS products from ground-up and troubleshooting production incidents. A Proficient understanding of web markup, including HTML5 and CSS3 Demonstrated experience in SaaS product support with industry knowledge of ITIL service management principles. Experience in managing communication and stakeholder management for prod incidents reported on SaaS platform. Experience in proactively improving the processes of incident management and release management. Deep competence in MERN stack with typescript, and in Mongoose framework. Excellent knowledge of back-end languages and frameworks (Node.js, Python) Deep competence in TypeScript or JavaScript ecosystem Deep competence in REST APIs and GraphQL APIs An understanding testing principles, from unit tests integration to end-to-end, when and where to use Deep competence in DevOps tools and processes, Terraform, and CI/CD practices Deep competence in Azure, Mongo database, and Auth0 Good product and design sense, working with designers and product owners to build the proper interface Excellent written and verbal communication skills and communicating technical concepts to internal & external stakeholders. Ability to articulate and communicate technical information & non-technical information conversion to technical terms Experience with facilitation and enforcement of procedures and processes across multiple teams and diverse geographic locations We\'re committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be his or her authentic self.

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