Job Description

Senior Front Office Manager - Job Overview

The Senior Front Office Manager is responsible for leading and overseeing all front office operations to ensure outstanding guest service, efficient room management, and seamless coordination with other departments. The role focuses on guest satisfaction, operational excellence, team leadership, and adherence to hotel standards and policies.

Key Responsibilities;

Front Office Operations

Oversee daily front office functions including reception, guest services, reservations, and concierge Ensure smooth, efficient check-in and check-out processes Coordinate with Housekeeping to manage room status, availability, and allocations

Guest Experience & Relations

Ensure high guest satisfaction and manage VIP, corporate, and repeat guests Handle guest complaints and service recovery professionally Monitor guest feedback and implement service improvement measures

Team Leadership & Staff Management

Lead, train, coach, and supervise front office staff Prepare duty rosters, manage attendance, and conduct performance appraisals Ensure grooming, discipline, and service standards are consistently followed

Revenue & Yield Management

Maximize occupancy, ADR, and revenue through effective room selling and upselling Ensure rate integrity and minimize revenue leakages Support sales, reservations, and revenue teams

Policies, Systems & Compliance

Ensure compliance with hotel SOPs, statutory regulations, and safety standards Oversee PMS operations, night audit accuracy, and reporting Maintain confidentiality of guest information and records

Interdepartmental Coordination

Coordinate with Housekeeping, Engineering, F&B, and Security for smooth operations Support group check-ins, events, and special guest requirements

Reporting & Administration

Prepare and analyze operational and performance reports Assist management in budgeting, forecasting, and planning

Qualification & Experience

Qualification:

Degree or Diploma in

Hotel Management / Hospitality Management

Experience:

Minimum

5 to 8 years of experience

in Front Office operations, with proven exposure to supervisory or managerial responsibilities

Skills & Competencies

Strong leadership and people management skills Excellent communication and guest-handling abilities Good knowledge of PMS, hotel operations, and revenue principles Ability to multitask, make decisions, and work under pressure
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person