Senior Executive - Order Processing (E-Commerce Operations)
Ensure accurate, timely order flow from marketplaces/D2C through pick-pack-ship with complete documentation and issue resolution. Govern SLA adherence and customer experience KPIs.
Key Responsibilities
Manage end-to-end order lifecycle: ingest, validation, allocation, pick-pack-ship, invoicing, and manifesting.
Coordinate with warehouse teams for dispatch priorities; ensure packaging and labeling compliance by portal.
Monitor SLAs for dispatch/OTD; handle exceptions, escalations, and returns/RTO reconciliation.
Maintain trackers/MIS and reconcile with finance for COD/prepaid and marketplace remittances.
Drive continuous improvements in accuracy, speed, and cost per order.
Qualifications
Relevant Experience in e-commerce operations/order processing.
Hands-on with marketplace panels/WMS/shipping aggregators.
Process discipline, documentation rigor, and strong communication.
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Application Question(s):
Are you comfortable with Andheri as a work location ?
Which marketplaces or D2C platforms have you worked with?
Are you hands-on with WMS / shipping aggregators / marketplace panels?
Work Location: In person
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