Education- BE/B.TECH/BCA/BSC (Mandatory)Experience- 1-3 years (ONLY)Responsibilities:- Assist in customer onboarding, understanding customer objectives, and explain offering.- Conduct platform demos to showcase key features and value propositions- Handle customer queries related to the platform and billing issues.- Preparing RI's and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.- Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type).- Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.- Raise and track AWS support cases under guidance.- Work on internal documentation and process notes.Qualifications and Skills:- Technical background i.e. BE/B.tech/MBA (IT) - 1-3 years of experience in customer service/facing roles.- Excellent communication, presentation, and relationship-building skills.- Ability to multitask and manage time effectively. - Detail-oriented and proactive in following up with customers.- Strong problem-solving skills with a proactive and customer-first mindset. (ref:updazz.com)
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